[Remote] Manager, Software Technical Account Managers

Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. The Manager of Software Technical Account Managers will lead a team responsible for post-sale operations, including deployment execution and customer relationship management, while ensuring high standards of service delivery and performance.ResponsibilitiesCoach, develop, and hold accountable a team of TAMs operating across embedded, regional, and traveling engagement modelsSet clear standards for execution quality, customer engagement, and onsite presence where applicableBuild technical depth across both hardware and software product lines — your team needs to be fluent in the full Axon ecosystemDrive performance management, skills development, and succession planning aligned to where the business is headingCreate a culture where ownership, initiative, and continuous improvement are the baselineEnsure consistent execution of hardware deployments, software implementations, and integrated workflows across your assigned agenciesProvide oversight for end-to-end delivery: deployment planning, risk management, cross-functional coordination, and lifecycle supportEnsure TAMs are managing dependencies across hardware provisioning, network readiness, software configuration, and agency workflows effectivelyEstablish and maintain the playbooks, standards, and operating rhythms your team runs onServe as the escalation point for agency command staff, IT leadership, and internal Axon stakeholders when your team needs senior leadership in the roomCoach TAMs on executive communication, value articulation, and leading customers through complex changePartner with Sales, Professional Services, Support, and Product to align delivery with customer commitments and long-term strategyAdvocate for your customers internally — ensure risks, needs, and expansion opportunities are surfaced and addressedOwn the metrics that matter: deployment timelines, issue resolution SLAs, platform adoption, CSAT, NPS, and program healthIdentify systemic risks or friction points across your portfolio and drive corrective action before they become customer-impactingUse operational data to continuously refine delivery models and improve outcomes at scaleProvide leadership-level support during critical incidents, complex deployments, or agency-impacting eventsEnsure coverage across all TAM engagement models — your team should never leave a customer without a point of contactStay situationally aware across the portfolio without reverting to individual contributor workSkills8+ years in customer-facing technical delivery, program management, or complex technology deployment environments5+ years leading senior individual contributors in high-accountability, customer-facing rolesExperience scaling execution through teams operating across multiple delivery models — you've led distributed teams, not just local onesExecutive presence and confidence engaging command-level or senior customer stakeholders in high-visibility situationsExperience leading both hardware and software deployments, including coordination across infrastructure, networking, and field operationsBroad technical fluency across SaaS platforms, cloud services, networking, hardware systems, and integrated workflows — enough to coach your team crediblyData-driven leadership: you manage through KPIs, dashboards, and structured operational reviews, not gut feelAbility to operate effectively in fast-moving, ambiguous environments while maintaining clarity and accountabilityAbility to obtain and maintain CJIS compliance and handle confidential, highly sensitive informationFamiliarity with law enforcement software systems such as Computer Aided Dispatch (CAD) or Records Management Systems (RMS)BenefitsCompetitive salary and 401k with employer matchDiscretionary paid time offPaid parental leave for allMedical, Dental, Vision plansFitness ProgramsEmotional & Mental Wellness supportLearning & Development programsAnd yes, we have snacks in our officesCompany OverviewAxon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com.Company H1B SponsorshipAxon has a track record of offering H1B sponsorships, with 3 in 2026, 3 in 2025, 3 in 2024, 7 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.