[Remote] Manager, Site Reliability Engineering

Note: The job is a remote job and is open to candidates in USA. Aya Healthcare is a rapidly growing workforce solutions provider in the healthcare industry, recognized for its exceptional workplace culture. The Manager of Site Reliability Engineering will lead a team focused on enhancing product and platform reliability, ensuring an exceptional experience for users while driving the adoption of AI-native operations and automation.ResponsibilitiesLead and grow the SRE teamLead, mentor, and grow a team of high-performing Site Reliability Engineers across hiring, performance management, career development, and on-call rotation healthSet the operating cadence for the team — standups, incident reviews, SLO/error-budget reviews, post-incident learning, and capacity planningBuild a culture of blameless learning, technical depth, customer empathy, and disciplined ownershipPartner closely with DevSecOps, Security Engineering, DRE, Incident & Change Management, and product engineering leadership to remove cross-team frictionOwn the reliability strategy for customer-facing products and internal platforms — defining SLOs, SLIs, and error budgets in partnership with product and engineering leadership, and operationalizing them in the release processLead major incident response as senior incident commander for severity-1 events; institutionalize blameless post-incident reviews and ensure systemic fixes shipChampion proactive reliability — chaos engineering, game days, failure-mode analysis, capacity and load testing — well before incidents force the conversationManage software release support and 24/7 on-call escalation rotations across the platform surface area, with humane on-call load and clear escalation pathsBuild the AIOps practice — anomaly detection, predictive alerting, intelligent correlation, and automated triage — to drive measurable reductions in MTTD and MTTROperationalize AI-assisted workflows for incident summarization, runbook generation, log and trace analysis, change risk scoring, and post-incident narrative draftingPilot and scale agentic remediation where appropriate, with strict guardrails, audit trails, and human-in-the-loop controls suitable for a HIPAA-regulated environmentEvolve the observability platform (Datadog metrics, logs, traces, RUM, synthetics, CI Visibility) so engineering teams can operate their own services with confidence and clear ownershipTreat reliability as a product with a roadmap, measurable outcomes, and an executive-credible narrative — not as overheadDrive platform unit economics by partnering with FinOps and platform leadership on cost-to-serve, right-sizing, capacity efficiency, and waste eliminationCommunicate outcomes to executive, product, and customer-facing stakeholders in plain language tied to clinician and client experienceUphold HIPAA, PHI, and security obligations across every reliability decision, change, and tool selectionSkills10+ years in a combination of Site Reliability Engineering, DevOps, Platform Engineering, or related production-operations roles4+ years of direct people management experience — hiring, performance management, career development, and running remote on-call teamsDemonstrated ownership of reliability outcomes for customer-facing SaaS at meaningful scale — defining and operationalizing SLOs/SLIs/error budgets and using them to drive engineering prioritizationDeep Azure experience — 3+ years operating production workloads on Azure, with hands-on depth in AKS, networking, identity, and platform services. Equivalent depth in AWS or GCP will be consideredModern observability fluency — production-grade experience with Datadog (or equivalent: New Relic, Dynatrace, AppDynamics) across metrics, logs, traces, RUM, and syntheticsAI in operations — hands-on experience integrating AI/LLM-assisted tooling into operational workflows (incident summarization, runbook generation, log analysis, anomaly triage, change risk scoring)Incident command experience — proven ability to lead severity-1 incidents end-to-end, run blameless reviews, and convert lessons into systemic improvementsRegulated-environment instinct — operates with HIPAA, PHI, SOC 2, or comparable compliance constraints as a default mindset, not an afterthoughtExecutive-grade communication — translates reliability work into business outcomes for executive, product, and customer-facing audiencesBachelor's degree in Computer Science, Information Technology, Engineering, or related field — or an equivalent combination of education, training, and experienceCloudflare at the edge — production experience with Cloudflare CDN, WAF, Workers, Access (ZTNA), Tunnel, Turnstile, and certificate managementIaC at scale — Terragrunt and Terraform in a multi-environment, policy-gated pipeline; experience evolving IaC from 'it works' to 'it scales safely.'CI/CD maturity — GitHub Actions with OIDC/workload identity federation, OPA/Conftest policy-as-code, progressive delivery, and DORA-metric instrumentationContainer platform depth — Kubernetes/AKS in production, including Helm, ingress, service mesh, autoscaling, and node lifecycleITSM integration — ServiceNow for change, incident, and problem management; experience tying observability and CI data into ITSM workflowsIdentity ecosystem — operating in an Okta / Entra ID / M365 identity environment, including PIM, conditional access, and service-principal hygieneChaos and resilience engineering — running game days, fault injection, and resilience exercises as a routine practiceFinOps fluency — cost-to-serve, right-sizing, capacity efficiency, and unit-economics work in cloud environmentsAgile delivery — Scrum/Kanban delivery with Jira; comfortable operating in a quarterly planning + continuous-delivery cadenceBenefitsFree premium medical, dental, life and vision insuranceGenerous 401(k) matchAya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonusesAya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controllingCelebrations! We hit our goals and reward ourselves.Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!Unlimited DTO — we believe in time off!Virtual yoga, meditation or boot camp classes offered dailyCompany OverviewAya Healthcare is a provider of workforce optimization solutions for healthcare. It was founded in 2001, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.ayahealthcare.com.Company H1B SponsorshipAya Healthcare has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 1 in 2024, 2 in 2023, 6 in 2022, 1 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.