[Remote] Manager, Sales Operations & Business Intelligence

Note: The job is a remote job and is open to candidates in USA. Phagenesis is dedicated to transforming lives by eliminating the burden of neurogenic dysphagia. The Manager, Sales Operations & Business Intelligence will support commercial capabilities through planning, reporting, and CRM management while providing insights and analytics to enhance sales performance.ResponsibilitiesBuild and maintain recurring dashboards and reports (weekly, monthly, quarterly) for sales performance, pipeline, bookings, rep performance, and sales activitiesPrepare commercial review decks and sales leadership reporting packages with detailed analytics and KPI trackingPerform ad hoc analysis to support sales initiatives, market trends, and performance gapsProvide account-level reporting to support territory planning and decision-makingSupport commercial forecasting process to support the needs of the organization with key stakeholders, including inputs into Supply Chain and financial planning. Create, own and communicate long-term demand forecast modelsCoordinate setting up and administration of the appropriate Commission / Sales Incentive Structure to maximally motivating the Commercial Team (within the compensation plan)Support optimization of sales territories as the team grows, taking into consideration geographic proximities, account concentration and growth potential, different roles (sales role vs. clinical specialist role)Develop and maintain market opportunity analysis and mapping. Leverage analytical tools and data sets to gather insights and assess market entrance and captureSupport pricing analysis and managementManage CRM Software solution allowing the organization (i) to track / analyse / optimize our sales team and customer engagement and (ii) to provide real time reporting on the commercial performanceAdhere to all company policies, procedures and business ethics codesAny other duties, within reason and capability, as determined by your managerSkills5 years of experience in Sales Operations, Commercial Analytics, or Business Systems support (preferably in medical devices, pharma, or diagnostics)Experience administering or supporting Salesforce CRM (Salesforce Admin Certification a plus)Proficiency in Power BI or other BI tools; advanced Excel skills including pivot tables, formulas, and data cleaningFamiliarity with sales performance tracking, incentive comp, and territory planning conceptsStrong analytical mindset with the ability to interpret and communicate data effectivelyDetail-oriented, resourceful, and able to manage multiple projects with shifting prioritiesExperience supporting global field sales organizationsFamiliarity with Carevoyance, claims data or similar toolsExposure to Sunshine Act or healthcare compliance reportingCompany OverviewPhagenesis is engaged in the development of a device to treat dysphagia, a condition that disables the safe swallowing of food. It was founded in 2007, and is headquartered in Manchester, Manchester, GBR, with a workforce of 51-200 employees. Its website is http://www.phagenesis.com.