[Remote] Manager, Retrieval Operations

Note: The job is a remote job and is open to candidates in USA. Datavant is the data collaboration platform trusted for healthcare, committed to making health data secure and accessible. They are seeking a hands-on, data-driven Manager to lead day-to-day operations across vendor relationships, focusing on performance management and continuous improvement in retrieval operations.ResponsibilitiesLead daily retrieval operations, ensuring teams hit quality, turnaround time, and productivity goalsMonitor queues, volumes, and workflow health, adjusting plans as conditions changeOwn execution during busy periods, escalations, and unexpected challenges to ensure continuity of operations and timely deliveryKeep inventory moving by setting clear priorities and delegating execution through the team, proactively flagging risks early before they escalateManage and support team members with a strong emphasis on coaching, vendor performance management, and career development opportunitiesProvide regular feedback through one-on-ones, side-by-side coaching, and ongoing check-insFoster an environment where expectations are clear, support is accessible, and team members are positioned for successPartner on hiring, onboarding, and training to build strong, engaged teamsUse performance data and team feedback to identify opportunities to improve operational effectivenessSupport process changes, system updates, and new workflows by guiding teams through adoptionShare best practices to improve consistency and efficiency in day-to-day operationsSupport translating improvement ideas into practical, sustainable changesServe as an operational point of contact for assigned clients and internal partnersCommunicate clearly and proactively with stakeholders about performance and prioritiesWork closely with cross-functional teams such as Business Intelligence, Product, and Client SuccessParticipate in projects and working groups that support the advancement of retrieval operationsSkillsBachelor's degree in a related field or equivalent practical experience4+ years of related professional experience, including at least 2 years in a people leadership or supervisory roleWorking knowledge of provider record retrieval processesExperience leading frontline, production-based operations with close involvement in daily executionDemonstrated ability to coach, develop, and retain high-performing teamsStrong organizational, problem-solving, and decision-making skills with attention to detailAbility to balance accountability with empathy, particularly during high-volume or high-pressure periodsCollaborative leadership style with strong interpersonal and communication skillsComfort prioritizing and adapting in a fast-paced, team-based environmentExperience using data to guide decisions, manage KPIs, and set operational prioritiesProven track record driving process improvements and supporting change adoptionAbility to delegate effectively while setting clear expectations and maintaining oversightProactive approach to identifying risks and addressing issues earlyFlexibility to work outside standard hours as needed and travel up to 10%Experience in healthcare insurance, risk adjustment, or healthcare/health IT environmentsCompany OverviewDatavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.