[Remote] Manager, Resident Consultants

Note: The job is a remote job and is open to candidates in USA. Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve their operations. The Manager of Resident Consultants will lead a team to ensure ongoing success for enterprise customers by advising them on leveraging the platform effectively and driving customer satisfaction through strategic leadership.ResponsibilitiesEnsure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant servicesDefine and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent serviceFind and grow the next generation of Resident Consultants at SamsaraKeep executives informed of progress and advocate for change when neededLead from the front with a willingness to get your hands dirtyChampion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new officesHire, develop, and lead an inclusive, engaged, and high-performing teamSkills8+ years in Customer Success, account management, or consulting3+ years in management positions, including recruiting and retaining top talentExperience with $1M+ ACV customersExperience with Enterprise SaaSAbility to travel within the United States for customer meetings and events (up to 25%)Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodologyExceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara's C-suiteProven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and FinanceSolutions-focused with strong problem-solving skills and a bias for actionAbility to think big while also executing with excellenceSelf-starter who takes initiative and thrives in a fast-paced, change-heavy environmentDiplomacy, tact, and poise under pressure when working through customer issuesDemonstrated ability to foster an inclusive team environment that values diverse perspectives​Bachelor's degree from a 4-year institutionLed a team where each team member managed a portfolio of 8-20 accountsExperience using GainsightPassion for going above and beyond the call of duty for their customers and team membersProven track record of partnering with account executives to develop and execute commercial expansion strategiesStrong program management experienceStrategic consulting experienceBenefitsBase salaryPerformance-based bonus/variable payEquity (for eligible roles) in a high-growth public companyFlexible, employee-led remote modelProfessional development stipendComprehensive health and parental leave plansFlexible working modelOffices open for those who prefer to work in-personSupport remote work where it aligns with our operational requirementsReasonable accommodations throughout the recruiting process for qualified persons with disabilitiesCompany OverviewSamsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.samsara.com.