[Remote] Manager, Oncology Services Coordination

Note: The job is a remote job and is open to candidates in USA. Private Health Management (PHM) is a healthcare navigation firm that assists clients in obtaining the best care for serious medical conditions. The Manager, Oncology Services Coordination will lead a team of coordinators to provide exceptional client service and operational execution in oncology care, ensuring clients receive personalized support throughout their cancer journey. Responsibilities • Lead and support a team of coordinators, providing coaching, mentorship, and performance management to ensure excellence in oncology-focused client service and operational delivery • Oversee complex client interactions involving cancer diagnoses, second opinions, emerging treatment options, and evolving care plans—ensuring personalized, timely, and empathetic support throughout the oncology journey • Partner closely with PHM clinicians and researchers to coordinate care across oncology subspecialties (medical oncology, radiation oncology, surgical oncology, genetics, pathology) and support access to leading experts, cutting-edge diagnostics, and clinical trials • Ensure seamless execution of oncology client services, including scheduling consultations, securing expedited reviews, facilitating tumor board–style internal collaborations, and coordinating with cancer centers, infusion clinics, and other care sites • Continuously monitor and refine workflows to enhance the quality and consistency of oncology service delivery, ensuring thorough follow-up, meticulous tracking of treatment milestones, and reliable completion of all action items • Contribute to departmental strategy by identifying opportunities to strengthen oncology operations, elevate clinical coordination processes, and improve the experience and outcomes for PHM’s oncology clients Skills • 1+ years of experience leading a team, with demonstrated success developing talent and fostering high-performing, mission-driven teams • 2+ years of experience in oncology care coordination or supporting clients with cancer—such as work in oncology clinics, cancer centers, patient navigation, clinical research, or complex medical case management • Outstanding written and verbal communication skills, with the ability to convey clarity and confidence in emotionally sensitive situations and maintain discretion with confidential information • Proven ability to manage multiple oncology cases concurrently in a fast-paced environment while maintaining exceptionally high service standards • Empathy, energy, and a solutions-oriented mindset, combined with deep commitment to improving the care experience for individuals facing cancer • Comfort using technology and tools to streamline oncology operations, case tracking, communication, and documentation • Experience with concierge or membership based healthcare services Benefits • Health/dental/vision benefits • Bonus program • 401k with match • PTO • Other benefits Company Overview • Private Health Management are fiercely committed to an approach rarely seen in healthcare. It was founded in 2007, and is headquartered in Los Angeles, California, USA, with a workforce of 201-500 employees. Its website is Apply tot his job