[Remote] Manager, Onboarding

Note: The job is a remote job and is open to candidates in USA. Housecall Pro is a company dedicated to supporting home service professionals by providing solutions that streamline their operations. The Manager, Onboarding is responsible for leading a team of Onboarding Specialists to ensure a seamless onboarding experience for new customers, focusing on team development and performance metrics. Responsibilities Drive key metrics for the Onboarding team, including but not limited to: Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate Manage team schedules and daily attendance to ensure adequate staffing to meet the needs of our Pros during the critical onboarding phase Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly Oversee timecards, ensuring timely submission and accurate data management Manage monthly performance metrics and bonuses for the Onboarding team Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team Document all one-on-one meetings, performance discussions, and coaching sessions to ensure continuous development Skills Bachelor's degree or equivalent experience required 1+ years of experience in Customer support or related field Proven track record of meeting and exceeding performance metrics consistently Management experience is a plus Experience using AI tools to increase quality and efficiency of work Strong organizational and leadership skills, with the ability to manage multiple priorities in a fast-paced environment Excellent communication and interpersonal skills, with a focus on team development and customer satisfaction Ability to motivate and inspire your team to deliver exceptional service Proactive problem-solving skills with a focus on improving processes and outcomes Benefits Health care insurance (medical, dental, vision, disability) Employee assistance program 401(K) Flexible time off Paid parental leave Tech reimbursement Other company benefits Company Overview Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners. It was founded in 2013, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is