[Remote] Manager, Member Marketing & Sales Support

Note: The job is a remote job and is open to candidates in USA. Blue Cross NC is a healthcare organization that focuses on member engagement and support. The Manager, Member Marketing & Sales Support is responsible for planning and executing marketing programs aimed at improving member onboarding, engagement, and retention, while also providing marketing support for sales and distribution partners.ResponsibilitiesExecute onboarding and re-onboarding programs that improve early engagement and reduce churn riskManage lifecycle communications supporting engagement, satisfaction, and retentionIdentify friction points in member journeys and deploy targeted interventionsExecute marketing support for healthcare programs and plan management initiativesTranslate clinical intent into consumer-friendly messagingEnsure compliance and accuracy across all materialsPartner with Sales teams to deliver campaigns, assets, and enablement materialsSupport go-to-market launches and readiness activitiesTrack KPIs and campaign performanceApply test-and-learn optimization approachesSkillsBachelor's degree or advanced degree (where required)8+ years of experience in a related fieldIn lieu of degree, 10+ years of experience in a related fieldBenefitsAnnual Incentive Bonus*401(k) with employer matchPaid Time Off (PTO)Competitive health benefits and wellness programsMedical, dental, and vision coverage along with numerous health and wellness programsParental leave and support plus adoption and surrogacy assistanceCareer development programs and tuition reimbursement for continued education401k match including an annual company contributionCompany OverviewIt's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. It was founded in 1933, and is headquartered in Durham, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is https://www.bluecrossnc.com/.