[Remote] Manager, Engineering

Note: The job is a remote job and is open to candidates in USA. Smartsheet has been empowering teams for over 20 years through innovative work management solutions. They are seeking a highly motivated Software Engineering Manager to lead the engineering of mission-critical service infrastructure and ensure high availability and performance for millions of customers worldwide.ResponsibilitiesManage one or more related teams of 6–10+ software engineers, driving development of tier 0 grid services and platform infrastructure that millions of customers depend on dailyOwn and uphold 99.999% service availability targets across critical platform services, embedding reliability engineering, incident management, and on-call rigor into team cultureHelp architect and guide technical vision to evolve low-latency, high-throughput service platforms capable of sustaining millions requests per day with predictable, consistent performance under loadGuide and mentor engineers on distributed systems architecture, scalability patterns, and platform best practices while leading design reviews for high-stakes system componentsLead cross-functional technical efforts spanning multiple upstream dependents, partner teams, and internal consumers, building alignment and resolving systemic dependencies across the organizationPlan and deliver complex, end-to-end infrastructure projects with high technical ambiguity, managing risks, communicating clearly to stakeholders, and building cross-team consensusDrive SLO/SLA definition, capacity planning, performance benchmarking, and observability strategy across your platform servicesPartner closely with product management, infrastructure, security, and other engineering pillars to shape technical roadmaps and contribute to long-range platform strategyHire exceptional engineering talent and grow your teams by attracting, developing, and advancing great engineers strategically across multiple teamsMentor and coach both individual contributors and managers within and beyond your teams, identifying and developing potential successorsOwn quarterly and annual technical and operational goals for your platform area, managing metrics, reporting, and continuous improvement initiativesCommunicate effectively with executives and non-technical stakeholders, anticipating cross-team conflicts and proactively driving resolutionChampion AI adoption in both software and platform engineering lifecycles, leveraging shared learnings to improve operational efficiency and customer experiencesSkills8+ years of software development, strong CS fundamentals (algorithms, data structures, distributed systems, systems design)3+ years of engineering management, leading high-availability infrastructure/platform servicesProven track record owning and operating tier 0/mission-critical systems with five-nines (99.999%) availabilityHands-on experience building/operating low-latency, high-throughput service platforms (millions requests/day)Deep understanding of scalability, fault tolerance, and operational patterns for five-nines availabilityExperience managing complex dependencies across distributed architecturesStrong CS fundamentals: distributed systems, concurrency, caching, data consistency, performance optimizationExperience building and scaling large-scale, cloud-native backend services (AWS or equivalent)Proficiency with observability: metrics, distributed tracing, alerting, and SLO/SLA management at scaleExperience productionizing services for multiple internal/external platform consumersDemonstrated success building and scaling engineering teams (recruiting, onboarding, retaining senior/staff engineers)Experience with Agile/Scrum and iterative delivery on long-horizon infrastructure projectsAbility to balance engineering excellence with operational pragmatismCommunicates clearly and consistently with technical and non-technical audiences, including executive leadershipProactively surfaces risks, blockers, and status updates without promptingProvides direct, constructive feedback and supports engineer growth at all levelsCS/Engineering degree or equivalent practical experienceMust be legally eligible to work in the US on an ongoing basisExperience building/managing full-stack teamsExposure to AI/ML platform integration or AI-powered backend featuresBenefitsEmployer subsidized medical/vision and dental coverage for full-time employees401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)Monthly stipend to support your work and productivityFlexible Time Away Program, plus Sick Time OffUS employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plansUS employees receive 12 paid holidays per yearUp to 24 weeks of Parental LeavePersonal paid Volunteer Day to support our communityOpportunities for professional growth and development including access to Udemy online coursesCompany Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet accountTeleworking options from any registered location in the U.S. (role specific)Market competitive incentive opportunityCompany OverviewSmartsheet is a cloud-based work management platform that empowers collaboration, drives better decision-making, and accelerates innovation. It was founded in 2005, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://www.smartsheet.com.