[Remote] Manager, Digital Production Job Details | Sephora

Note: The job is a remote job and is open to candidates in USA. Sephora is a leading beauty retailer that values diversity and inclusivity. They are seeking a Manager of Digital Production to lead the execution of digital loyalty experiences across their website and mobile apps, ensuring high-quality client interactions and seamless operational execution.ResponsibilitiesLead the end-to-end execution of complex digital initiatives across Sephora.com and mobile apps, ensuring high-quality launches and flawless client experiencesManage and deliver digital experiences supporting Sephora's Loyalty programs, including Beauty Insider Challenges, Rewards Bazaar, Birthday programs, and Credit Card initiativesPartner closely with Marketing, Creative, Product Management, Merchandising, IT, and Client Experience teams to execute strategic roadmap prioritiesOversee user acceptance testing (UAT), quality assurance (QA), troubleshooting, and launch readiness activities for digital initiativesServe as a subject matter expert on digital production tools, site standards, technical functionality, and execution best practicesEvaluate project feasibility, identify risks, recommend solutions, and drive mitigation strategies to ensure successful deliveryManage content, promotions, and product configurations using CMS, PIM, promotion management, and workflow systemsDrive process improvements, operational efficiencies, and tool enhancements that improve team effectiveness and client experienceMonitor, troubleshoot, and resolve site, tool, vendor, and customer experience issues in partnership with cross-functional teamsEstablish and maintain strong project documentation, status reporting, milestone tracking, and stakeholder communicationsBalance multiple initiatives simultaneously while meeting launch timelines and business objectivesManage and develop direct reports through coaching, feedback, mentorship, and performance managementAdvocate for the client experience while balancing business goals, technical requirements, and operational constraintsSupport ongoing platform enhancements and digital innovation initiatives that improve the overall Sephora client journeySkills4-6 years of experience in website operations, digital production, eCommerce, or related fieldsExperience working within CMS, PIM, product management, promotion management, or similar digital content systemsBachelor's degree or equivalent combination of education and relevant work experienceStrong understanding of digital production workflows, QA methodologies, and website functionalityExperience managing large-scale digital campaigns, promotional initiatives, and cross-functional projectsExcellent project management skills with the ability to prioritize competing priorities in a fast-paced environmentStrong analytical, problem-solving, and critical-thinking capabilitiesExceptional written and verbal communication skills with the ability to influence stakeholders at all levelsProven ability to build strong cross-functional partnerships and navigate complex organizational environmentsHigh attention to detail, accountability, and commitment to operational excellenceExperience using project management and collaboration tools such as Monday.com, Jira, or similar platformsProficiency with Microsoft Office Suite and digital workflow management toolsComfortable working in ambiguous environments and adapting to changing business prioritiesUnderstanding of eCommerce best practices, digital client journeys, and online customer experiencesPassion for beauty, innovation, and delivering exceptional digital experiencesPrevious people management experience or demonstrated leadership experience preferredBenefitsIndividuals employed in this position may also be eligible to earn bonuses.Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage.Sephora also fully covers our employees’ disability and life insurance.We offer a competitive 401k with 4% match as well as FSA and HSA programs.We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.Career growth is built into every role, with access to training, development, and tuition reimbursement.Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse.Volunteer and donation matching.Company OverviewSephora is a beauty care company offering a selection of makeup, skin and hair care, fragrance, and more from classic and emerging brands. It was founded in 1969, and is headquartered in Neuilly-sur-seine, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is http://www.sephora.fr.Company H1B SponsorshipSEPHORA has a track record of offering H1B sponsorships, with 14 in 2026, 37 in 2025, 49 in 2024, 69 in 2023, 49 in 2022, 29 in 2021, 32 in 2020. Please note that this does not guarantee sponsorship for this specific role.