[Remote] Manager-Digital Pro Operations

Note: The job is a remote job and is open to candidates in USA. Lowe's Companies, Inc. is a leading home improvement company that offers an innovative remote work environment. The Manager of Digital Pro Operations will oversee digital initiatives to enhance the customer experience for Pro customers, collaborating with cross-functional teams to drive growth and optimize digital performance.ResponsibilitiesIn partnership with the Sr. Director, define and foster the digital experience strategy for pro digital properties, with a primary focus on improving search, navigation, and recommendations for Pro customersEvaluate customer behavior, search patterns, browse paths, pre- and post-transaction data, and competitive benchmarks to identify opportunities that improve findability, product discovery, and conversion for Pro customersDevelop insights and data-driven recommendations that improve how Pro customers discover and evaluate products through onsite search, category navigation, taxonomy, cross-sell and upsell recommendations, and other discovery experiences across Lowe’s digital ecosystemTrain and develop peerset to identify the highest-impact opportunities to improve the customer experience, with emphasis on search relevance, navigation flows, recommendation strategies, taxonomy optimization, digital content, and SEO across Lowe’s alternative propertiesCommunicate strategy, insights, and business impact to leadership to build alignment, share results of large-scale initiatives, represent category priorities, and provide subject matter expertise in search, navigation, and recommendation experiencesProduce weekly insights for key partners, including updates on customer behavior, search and browse performance, recommendation effectiveness, strategic priorities, and the status of cross-functional deliverablesPartner closely with online, core merchandising, product, analytics, and technology teams to influence roadmaps and ensure search, navigation, and recommendation strategies support Pro customer needs and business goalsLead the development of annual strategic calendars for assigned merchandising divisions, ensuring alignment with category leadership and cross-functional teams, while incorporating key initiatives tied to discovery, findability, and Pro-focused experience improvementsProvide tactical support for in-season opportunities by identifying and responding to near-term business trends, customer needs, and performance signals across search, navigation, and recommendation experiencesSkillsBachelor's degree in Business, Marketing, Finance, or a related field, or equivalent years of experience in lieu of education requirement, if applicable7 years of relevant experience3-5 years of experience in eCommerce, omnichannel merchandising, digital product, marketing, and/or brand or product managementExperience using customer behavior data, search data, site analytics, and competitive insights to drive improvements in onsite search, navigation, taxonomy, recommendations, and digital discovery experiences1-3 years of people leadership experience, including demonstrated ability to hire, develop, and lead high-performing teamsMaster's degree, MBA, or related fieldExperience supporting Pro or B2B customer journeys across multiple digital properties or platformsExperience working on search, navigation, personalization, recommendation, or product discovery strategies within complex eCommerce environmentsExperience with Bloomreach search and Algonomy recs is a plusBenefitsFor information regarding our benefit programs and eligibility, please visit our benefits pageCompany OverviewLowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States. It was founded in 1921, and is headquartered in Mooresville, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.lowes.com.Company H1B SponsorshipLowe's Companies, Inc. has a track record of offering H1B sponsorships, with 73 in 2026, 388 in 2025, 307 in 2024, 385 in 2023, 357 in 2022, 242 in 2021, 394 in 2020. Please note that this does not guarantee sponsorship for this specific role.