[Remote] Manager, CX Growth Programs

Note: The job is a remote job and is open to candidates in USA. Golden Pet Brands is dedicated to creating a world where pets live longer, healthier lives. They are seeking a Manager for CX Growth Programs to drive subscriber retention and brand engagement by executing and optimizing CX-led growth initiatives across their brands.ResponsibilitiesExecute and manage CX growth program across Golden Pet brands, including in-box experience, gifting, free samples, loyalty initiatives, and CX-led retention testsTranslate CX strategy into a prioritized execution roadmap focused on improving subscriber health, engagement, and lifetime valueLead the execution and optimization of in-box and post-purchase experiences, ensuring consistency, clarity, and measurable impact on early retention and satisfactionOwn gifting and free sample programs, including test design, execution, and performance measurementPartner with Product to support the launch and optimization of subscriber-facing features that reduce friction and improve retentionCollaborate with Brand and Marketing teams to activate CX programs through coordinated messaging and touchpointsMeasure and analyze program performance using retention, engagement, and LTV metrics; translate insights into iteration and scaling decisionsManage and develop CX growth specialists, setting clear priorities, timelines, and success metricsIdentify and propose new CX-led program opportunities that will meaningfully impact satisfaction, retention, or support reductionSkillsCX-led growth and retention strategy in DTC or subscription environmentsData-driven decision-making with the ability to translate insights into testable CX initiativesStrong understanding of subscriber lifecycle dynamics and churn driversCross-functional leadership and influence across Product, Brand, Marketing, Analytics, and OperationsOperational rigor, including timeline management, QA discipline, and stakeholder communicationAbility to balance experimentation with scalability and operational feasibilityRequired Education: Bachelor's degree or equivalent experienceRequired Experience: 5–7 years of experience in customer experience, retention, loyalty, lifecycle, or growth program managementDemonstrated ownership of CX or retention initiatives with measurable impact on engagement, churn, or LTVBachelor's in Business, Marketing, or relatedExperience in DTC and/or subscription-based businessesExperience partnering closely with Product teams on feature launches or customer-facing improvementsBenefitsComprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.Annual bonusWe match up to3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.Reimbursements for a portion of personal cell phone and internet usage for eligible employees.Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.Potential for quarterly KPI bonuses.Company OverviewGolden Pet Brands manufactures and markets pet foods and treats for dogs and cats. It was founded in 2017, and is headquartered in El Segundo, California, USA, with a workforce of 51-200 employees. Its website is https://goldenpetbrands.com.