[Remote] Manager, Customer Success Team

Note: The job is a remote job and is open to candidates in USA. Assort Health is the fastest-growing AI agents company in healthcare, aiming to make access to care effortless and fast. The Manager of the Customer Success Team will lead a team of Customer Success Managers, focusing on customer retention, adoption, and expansion while building executive relationships and delivering measurable outcomes.ResponsibilitiesHire, train, and lead the team — recruit, onboard, and coach members of the CS team, and own their growth and performanceOwn team-level outcomes — drive end-to-end account health across your portfolio, set capacity and book assignments, and bring operational rigor to how the team runsBe a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomesDrive executive presence and relationship depth — model and coach the team on building relationships that go beyond the day-to-day CSM contact, including leading QBRs and ensuring every account has meaningful coverage across clinical, operational, and executive stakeholdersDiagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performanceBe the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers’ needs shape what we build, sell, and deliverOwn team-level GRR and NRR — set and track retention and expansion targets across your team's portfolio, with clear accountability for revenue outcomes, not just activity metricsBuild scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly growTravel to client sites (up to 25%)Skills5-8+ years in Customer Success, Account Management, or directly related in SaaS, AI-native software, or HealthTech2+ years managing customer-facing teams — you've hired, coached, and developed ICs and driven strong customer retention and expansion resultsTop-tier project management abilities — you can run a team across multiple accounts, urgent priorities, and strategic initiatives with composureExceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every levelStrong analytical and problem-solving skills; comfortable using data to drive decisionsBuilder's mindset — you've owned the creation of new systems, processes, or customer programs from scratchThrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scaleInterest in or experience driving adoption of AI-native platforms in complex organizationsExperience working for early-stage startups or high-growth software companiesExperience working with health system leadership or MSOsPassion for healthcare innovation and improving patient experiencesExperience supporting healthcare providers/practices or healthcare technology productsExperience with complex EHR integrations (Epic, Athena, eCW, etc.)BenefitsOffers EquityOffers Commission💸 Competitive Compensation – Including salary •and• employee stock options so you share in our success.📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.👵 401(k) – Build your retirement savings.Company OverviewAssort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://assorthealth.com.