[Remote] Manager Customer Success Support

Note: The job is a remote job and is open to candidates in USA. First Advantage is a leading provider of global software and data in the HR technology industry. As the Manager Customer Success Support, you will supervise a team of Customer Success Analysts to ensure timely and accurate completion of work activities while providing excellent customer service and support to clients.ResponsibilitiesSupervise a work team of Customer Success Associates to achieve company and account revenue retention and growth objectivesProvide training for new and existing CSAsMonitor and evaluate daily CSA activities to ensure timely and accurate responses to clients and internal teamsCompile and analyze team metrics to ensure consistent performance, track trends and communicate findings and suggestionsHandle second-level escalated issues from clients and employeesPerformance management of employees (assist with performance reviews, PIP’s, etc.)Act as a backup for the team for daily activities, as neededHandle additional projects/tasks as assignedSkills3+ years of Client Success experience or solid sales support experienceExperience managing a team or multiple teamsBachelor's degree or equivalentBenefitsAbility to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans401k with an employer match, and an Employee Stock Purchase Plan (ESPP)Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeed!Employee Impact GroupsFA Cares volunteer opportunitiesMentorship Advantage ProgramSOAR, award-winning manager development programCompany OverviewFirst Advantage is a provider of technology solutions for screening, verifications, safety and compliance related to human capital. It was founded in 2003, and is headquartered in Atlanta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is http://www.fadv.com.