[Remote] Manager, Customer Success

Note: The job is a remote job and is open to candidates in USA. LogicGate is the leading AI GRC platform for the Enterprise, recognized as a Leader in the GRC Market. As the Manager of Customer Success, you will lead a team to drive engagement, manage client portfolios, and help clients maximize business value through the Risk Cloud platform.ResponsibilitiesLead, mentor, and develop a team of Customer Success Managers across both the United States and the United KingdomOwn team-level renewal, retention, and expansion performance metricsServe as a point of issue escalation and provide a meaningful leadership presence on complex customer situationsAssist with the continuous improvement of the Customer Success department by developing, maintaining, and scaling internal standards, operational playbooks, and customer retention strategiesCascade company and department objectives to your team using the OKR frameworkPartner seamlessly with Sales, Implementation Services, and Product teams to eliminate friction across customer handoffs, deliver Executive Business Reviews, and share product feedback internallyCoach your team on how to strategically advise customers on leveraging Risk Cloud’s built-in AI capabilities and automated workflowsActively participate in the employee lifecycle by refining role scopes, interviewing diverse talent, and making thoughtful leveling and compensation recommendationsSkills5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomesExperience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitionersDemonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance managementExceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risksDeep knowledge and experience working with the world's largest companies to deliver outcomes and drive success for their businessHands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and SlackRobust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your teamA forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflowsBenefitsVariable compensation plansEquity optionsFlexible health and wellness benefitsGenerous PTOAnnual Company HolidaysHealth DaysSummer FridaysEmployees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.Hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer deliveryPaid volunteer hoursCompany-wide charitable activities supporting a variety of organizations and causesCompany OverviewLogicGate is a technology company that offers cyber risk, controls compliance, and enterprise risk management services. It was founded in 2015, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is https://www.logicgate.com.