[Remote] Manager, Content Producer

Note: The job is a remote job and is open to candidates in USA. Pearson is a leading company in the education sector, seeking a Manager, Content Producer to lead content development operations. This role is responsible for overseeing the planning, execution, and quality of certification products while managing a team of writers and other specialists to ensure smooth operations and compliance.ResponsibilitiesLeading and developing Content Development team members and building an effective team operating cadenceHiring, onboarding, and training team members on department standards, tools, and proceduresMentoring and coaching team members; setting clear expectations and success criteria; and overseeing work quality, productivity, and professional developmentDeveloping and maintaining processes and supporting documentation for product development, content operations, localization, intake/triage, estimation, and change controlUndertaking periodic process reviews to improve efficiency, predictability, and quality (e.g., cycle time, rework rates, and release readiness)Planning and implementing maintenance of products, including roadmap planning, release notes readiness, and stakeholder communicationsEstablishing and facilitating team operating cadences (e.g., weekly content syncs, backlog grooming, cross-functional issue triage) to align priorities, manage work-in-progress, remove blockers, and escalate risks earlyEngaging, onboarding, and overseeing the work of SMEs, content vendors, and other contractorsRecruit, engage, and onboard contractors and SMEs (including external pipelines), communicating engagement terms, security requirements, and expected timelinesManage contractor/SME deliverables to defined scope and acceptance criteria; provide feedback; and ensure quality, timeliness, and exam-security adherenceSetting and reinforcing meeting/workshop participation norms and exam security expectations for SMEs and contractors (e.g., confidentiality, approved file-sharing channels)Lead vendor management, including statements of work, budget tracking, invoicing coordination, and performance/quality reviewsPartnering with senior management to plan and deliver content products (scope, estimates, budgets, and schedules)Working with senior management to plan the annual budget, including assumptions, staffing/vendor mix, and prioritization tradeoffsWorking with Finance and Program Management to maintain a list of core content products, define lifecycle/maintenance needs, and plan replacement strategiesWorking with technology groups and the Project Management Office to develop release plans, map dependencies, and maintain milestone-based schedules for content productsTracking team and project budgets (forecast vs. actual), managing variances, and representing resource needs to the organization for the next fiscal yearDeveloping tactical and strategic resourcing plans, including capacity planning across internal staff and external partnersReporting on and monitoring monthly and quarterly progress with clear, timely status updates (scope, schedule, budget, risks/issues, and decisions needed)Developing strategic solutions, level-of-effort estimates, and costing scenarios to support prioritization and investment decisionsProviding support for responses to requests for proposalsSupporting compliance, internal controls, and audit-related documentation for content development investmentsMaintaining project documentation and audit trails (e.g., business cases/proformas, approvals) in designated systems and coordinating updates with Finance and project stakeholdersCoordinating activities with clients, vendors, and cross-functional internal teams to deliver a strong candidate and educator experienceWorking directly with clients and partners to design, review, and continuously improve certification products and supporting resourcesExercising independent judgment in methods and techniques; aligning stakeholders on decision criteria; and managing change requests to protect validity, security, timelines, and budgetsWorking with Certiport's psychometric function to run Job Task Analysis (JTA) workshops, content development workshops, technical reviews, standard setting sessions, and surveysDeveloping and maintaining policies and operating agreements for exchange of information and resources between Content Development, Technology, QA, and Support (including handoffs, service levels, and escalation paths)Maintaining up-to-date knowledge of testing processes and the end-to-end candidate and educator journey (registration, delivery, accommodations, scoring, reporting, and support)Serving as a champion for candidates and educators by bringing their needs into product decisions, prioritizing clarity and fairness in content, and partnering with stakeholders to improve the usability and instructional value of certification materialsCoordinating with technology and support teams to triage and resolve content tooling and delivery issues that impact development schedulesOther duties as requiredTraveling on behalf of the company as neededRepresenting company at industry conferences, including research & presentations on key initiativesPerforming other duties as requiredSkillsProgram/Project Management: scope definition, estimation, schedule management, dependency/risk management, and clear status reportingContent Development & Assessment Quality: standards alignment, item/content review practices, and partnership with psychometrics to support validityChange Leadership: process design, continuous improvement, and adoption of new workflows/tools across a distributed teamStrategic Thinking: prioritization tradeoffs, roadmap planning, and alignment to product/program outcomesStakeholder Management: expectation setting, cross-functional decision facilitation, and vendor/SME partnership managementAttention to Detail & Compliance Mindset: documentation discipline, audit readiness, and consistent application of quality and security standardsBachelor's degree in business, Liberal Arts, English, Education, Information Technology, Instructional Design, Educational Psychology or equivalent5+ years of experience in a role related to assessment item creation/validation and or assessment standards, such as psychometrics2+ years people management experienceMust have a high degree of technical proficiency (e.g., Microsoft 365 collaboration tools, content authoring/review workflows, spreadsheets for budget tracking, and project planning/tracking tools)Proven management/leadership experience in a certification setting, including personnel leadership, mentoring, and trainingComprehensive experience in item development, standards alignment, and test designExcellent project planning and organizational skills, including the ability to coordinate multiple efforts, build estimates, manage dependencies, and adapt to changes in prioritiesOutstanding oral and written communication skills requiredExcellent analytical and problem-solving skills, especially in a teamwork environment, with comfort making and communicating scope/schedule/budget tradeoffsStrong interpersonal skillsSolid time management - be able to prioritize workload under pressure to meet tight deadlinesFlexibility of working patterns during peak periodsAttention to detail even with repetitive tasksWillingness to take on other activities as identified through management that are required for effective execution of the objectives defined for the role, team, department, division, and corporationStrong desire for continual learningThis individual must be self-directed, driven, and results-oriented with a sense of urgencyMaster's degree in education, Instructional Design, Psychometrics, Business Administration, or equivalent preferredExperience with Agile development methodology preferredTraining experience, especially in a technical domain is highly preferredBenefitsThis position is eligible to participate in an annual incentive programInformation on benefits offered is [here](https://nam02.safelinks.protection.outlook.com/?url=https://pearsonbenefitsus.com/&data=04|01|[email protected]|2c256513c79f4679be7c08d9e7287ebb|8cc434d797d047d3b5c514fe0e33e34b|0|0|637794983376381246|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000&sdata=t1YQPUL7BgoclUd7yE2i86QAirLf4z3z8OEWgr42q7c=&reserved=0)Company OverviewPearson operates as a media and education company that offers a wide range of services to its customers. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.pearson.com/.