[Remote] Manager, Claims & Fraud Operations

Note: The job is a remote job and is open to candidates in USA. Santander is a global leader in financial services, evolving into a technology-driven organization. The Manager, Claims & Fraud Operations is responsible for leading investigative teams to prevent fraud-related losses while ensuring compliance with regulatory standards and operational oversight.ResponsibilitiesLead, coach, and develop a team of fraud investigators and senior specialistsEstablish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectivesMonitor investigative quality and ensure consistent application of fraud policies and proceduresDrive a high-performance culture focused on accountability, risk awareness, and continuous improvementProvide escalation guidance and decision support on high-risk or complex fraud mattersOversee after-hours fraud event rotation and escalation protocolsSkillsBachelor's Degree or equivalent work experience - Required5+ Years Banking experience preferably in operations and/or fraud prevention. - RequiredPrior leadership or supervisory experience preferredStrong working knowledge of BSA requirements, SAR referral standards, and regulatory expectationsDemonstrated experience managing high-volume investigative teamsKnowledge of fraud detection systems, payment processing systems, and operational back-end platformsExperience working with law enforcement and supporting litigation or prosecution casesStrong analytical, reporting, and risk assessment skillsExcellent written and verbal communication skillsProven ability to influence cross-functional stakeholders and drive changeEstablished work history or equivalent demonstrated through a combination of work experience, training, military service, or educationBenefitsYou can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Https://businessolver.foleon.com/santander/2026-santander-eguide/Company OverviewBanco Santander is a banking firm that specializes in various banking services including retail, commercial, digital, & investment banking. It was founded in 1857, and is headquartered in Boadilla Del Monte, Madrid, ESP, with a workforce of 10001+ employees. Its website is https://www.santander.com/.