[Remote] Manager, Care Management Operations

Note: The job is a remote job and is open to candidates in USA. Chamber is focused on transforming cardiology care by partnering with independent cardiologists to improve patient outcomes. They are seeking a Manager, Care Management Operations to oversee day-to-day management of the care team, ensuring effective outreach and care delivery while adapting to evolving workflows and team structures.ResponsibilitiesDirect the day-to-day work of Chamber's care team, including task assignment, daily check-ins, output accountability, and performance management. Manage schedules, PTO, makeup hours, and coverage planning for the team. Note that the team is currently comprised of contracted staff but will include internal employed staff as team scalesOwn the operational relationship with Chamber's care team staffing partner, including sourcing requests, timecard review, and performance escalationsAs the organization scales, grow the care team. Provide input on role design, staffing ratios, and capacity needs. Hire, onboard, and train team membersAdapt quickly as team composition, workflows, and program priorities shift; this is a build environment, not a steady-state oneBuild and maintain the daily operating rhythm, e.g. team huddles, output check-ins, escalation pathways to keep the care team productive and accountableMonitor team and member-level performance against contractual SLA requirements, program-specific targets, and productivity targets; audit for quality and identify patterns before they become problemsAddress performance issues quickly via direct performance conversations with care team staff and escalations to the staffing partner when neededSurface care team performance gaps and clinical observations to Care Ops leadership to feed operational reporting and course-correct before targets are missedPartner with Program Operations to provide input on workflow design, documentation standards, and AI-enabled care processesPartner with Program Operations to deploy new care programs with the care team, including pressure-testing workflows before launch, training staff on new protocols, and flagging operational gaps before they affect members or billingPartner cross-functionally to integrate workflows with product, data, and payer requirementsSkills5-8 years of experience, with at least 3 years directly managing remote or virtual frontline healthcare staff. Broader background in healthcare operations, care management, public health, or health administration is a plus but the management experience is non-negotiableDemonstrated experience managing centralized or virtual care teams: CHWs, care coordinators, medical assistants, LPNs, RNs or similar frontline healthcare staff. Day-to-day oversight, performance management, and accountabilityComfortable managing staff who may have more clinical knowledge than you — you don't need to know clinical care; you need to know how to manage people who doFamiliarity with care management platforms, outreach tools, or call center environments (i.e. Dialpad, 8x8, Salesforce, Hubspot, or similar)Strong operator with a bias toward action, ownership, and continuous improvementPrior experience building or scaling teams in a startup or high-growth environment; must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motionPassionate about improving outcomes for cardiology patients and providersExperience in value-based care, population health, care management, or managed care preferredCompany OverviewChamber Cardio® enables cardiology practices and providers to make the transition to value-based care, ensuring that they are compensated for delivering the right care at the right time. It was founded in 2022, and is headquartered in Washington, District of Columbia, USA, with a workforce of 11-50 employees. Its website is https://www.chambercardio.com.