[Remote] Majesco Billing Analyst

Note: The job is a remote job and is open to candidates in USA. RAIS USA is seeking a Senior Billing Analyst with expertise in Majesco Billing product implementation and maintenance support. The role involves managing production support, analyzing business needs, leading projects, and communicating with stakeholders to ensure alignment with business objectives.ResponsibilitiesMust have experience in Majesco Billing product implementation and maintenance support and must be ex Majesco employee/consultantProduction Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordinationAnalyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry researchLead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectationsDesign and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectivesCommunicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as neededSkillsMust have experience in Majesco Billing product implementation and maintenance support and must be ex Majesco employee/consultantProduction Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordinationAnalyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry researchLead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectationsDesign and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectivesCommunicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed8+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferredProven ability to write clear requirements, user stories, and acceptance criteriaExperience supporting cross functional delivery with engineering and operations (requirements to deployment)Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools)Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levelsFamiliarity with Agile practices and backlog managementExperience with legacy system rationalisation, migration planning, or integration mappingKnowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen)Company Overview🖥️RAIS USA 📩[email protected] 🌐raisusa.com 📲+1 608 296 9349 📍6709 Raymond Rd STE 159, Madison, WI 53719. It was founded in undefined, and is headquartered in , with a workforce of 11-50 employees. Its website is https://raisusa.com/.