[Remote] Mainframe Customer Success Specialist - Remote

Note: The job is a remote job and is open to candidates in USA. BMC Software empowers nearly 80% of the Forbes Global 100 to accelerate business value through their industry-leading portfolio. They are seeking a Senior Customer Success Specialist to lead post-sales customer success for assigned accounts, providing tailored Success Blueprints and driving customer adoption and satisfaction.ResponsibilitiesBecome the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical levelBuild and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance adviceBe responsible for driving customer adoption and successServe as an escalation point for customer issues impacting their success to drive risk mitigationAble to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfactionAs a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problemsSkillsExcellent communication skills (verbal & written) in English, along with strong customer handling skillsProven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrentlyExpertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experiencePrior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferredPrior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshopsAbility to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security)Understanding of customer challenges in large mainframe environment and the ability to address themGood understanding of cloud technologiesBS degree in Computer Science or related technical field OR equivalent experiencePrior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teamsBenefitsOther rewards may include a variable plan and country specific benefits.Travel: up to 10%This role can be based remotely in United StatesIf you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.Company OverviewBMC Software is a business service management platform offering cloud and IT management solutions for businesses. It was founded in 1980, and is headquartered in Houston, Texas, USA, with a workforce of 5001-10000 employees. Its website is http://www.bmc.com.Company H1B SponsorshipBMC Software has a track record of offering H1B sponsorships, with 13 in 2025, 20 in 2024, 24 in 2023, 24 in 2022, 21 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.