[Remote] Loss Mitigation Underwriter

Note: The job is a remote job and is open to candidates in USA. First American is a leading company in the mortgage servicing industry focused on providing superior technology and personalized service. The Loss Mitigation Underwriter role involves evaluating applications and managing a caseload to determine risk acceptability and assist homeowners with loan modification options.ResponsibilitiesViews and evaluates applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverageCalculates borrower’s income and expenses to a high standard of accuracyManages a caseload of files including all steps necessary from application to modificationUpdates and notates system of record and investor portalsOperates according to standard operating procedures and all government and investor regulationsAchieves goals and objectives with a focus on quality of service and improving the customer experience, while not causing unwarranted delays to processes or defaultsReviews and evaluates policy applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverageReviews loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation optionReports information to the investor, client, and insurerEducates homeowners about loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicableCalculates income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelinesOrders and reviews title searches and BPO/AVM/appraisals as applicableReviews and implements according to investor/client/insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieuFor short sales, reviews marketing strategies, listing history, offer activityResolves counter offers in accordance with departmental procedures and investor/insurer/client guidelineRequests and follows up on foreclosure holds as necessarySubmits loss mitigation requests to investor/client/MI for approval as requiredDeclines files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and sends appropriate denial letter if homeowner does not qualify for a workout optionPrepares and sends trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as neededMonitors status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as neededAnswers inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receiptContacts homeowners and real estate agents to provide status of loss mitigation filesMaintains a caseload of files as established by the departmentManages written and verbal correspondence between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneysFollows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operationsActively contributes to the results of a team and works toward achieving goals and objectivesSkillsHigh School diploma or equivalent1-3 years of experience in Collections, Loss Mitigation or other mortgage banking, mortgage servicing or real estate related experience1-3 years of mortgage servicing Loss Mitigation Underwriting experience strongly preferredWorking knowledge of fundamental concepts, practices and procedures of department/fieldRisk assessment skillsOrganized and self-motivated with ability to meet strict deadlinesPersuasive and professional communication skillsStrong Customer Service skillsStrong verbal and written communication skillsDemonstrated ability to provide attention to detail and concern for accuracy and consistency in resultsAbility to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelinesEstablishes effective working relationships at the work group levelSome college preferred1-3 years of mortgage servicing Loss Mitigation Underwriting experience strongly preferredKnowledge of Black Knight MSP system preferredKnowledge of Consumer Finance Protection Bureau (CFPB) and Fair Debt Collection Practices Act (FDCPA) guidelines preferredBenefitsMedicalDentalVision401kPTO/paid sick leaveEmployee stock purchase planCompany OverviewFirst American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. It was founded in 1889, and is headquartered in Santa Ana, California, USA, with a workforce of 10001+ employees. Its website is http://www.firstam.com.



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