[Remote] Lock Desk Analyst

Note: The job is a remote job and is open to candidates in USA. CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees. The Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies.ResponsibilitiesProcess rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as neededProcess change requests, reprice requests, and extension requestsAssist Loan Officers with post-lock file inquiriesWork closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancementsAssist with system, product, and procedural inquiresSkillsBachelor's degree in a related field or equivalent combination of education/experienceExcellent attention to detail, mathematical, and analytical skillsExcellent communication and customer service skillsProficiency in Microsoft Office (Excel, Outlook, Word)2+ years' mortgage lending experience or equivalent courseworkExperience with Optimal Blue and Encompass systemsSecondary Marketing or Capital Markets experienceBenefitsMedicalDentalVision401KCompany-provided short-term disabilityEmployee assistance programWellness programCompany OverviewBack in 2003, our founder and CEO, Ron Leonhardt, started CrossCountry Mortgage with one goal: become a nationwide mortgage lender that helps people with clear and fast home loans. It was founded in 2003, and is headquartered in Cleveland, Ohio, USA, with a workforce of 5001-10000 employees. Its website is http://CrossCountryMortgage.com.