[Remote] Loan Processor/Operations Specialist (Founding Team Member)

Note: The job is a remote job and is open to candidates in USA. MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. They are seeking a Loan Processor/Operations Specialist to manage loans end-to-end, serve as the primary contact for borrowers, and help improve processes within the operations team. Responsibilities • Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines • Set up new files in Encompass and ensure data integrity from the start • Order and track third-party services (appraisals, title, VOEs, etc.) • Collect and review borrower documentation • Clear conditions and prepare complete files for underwriting and closing • Serve as the primary point of contact for borrowers throughout the loan process • Provide proactive updates, answer questions, and set expectations to ensure a smooth experience • Communicate with title companies, appraisers, investors, and other vendors to keep loans moving • Follow up on outstanding items and resolve issues before they become fires • Review CDs for accuracy and completeness • Coordinate with title/settlement agents on clear-to-close, funding, and scheduling • Help ensure on-time, drama-free closings whenever possible • Prepare and deliver investor loan packages • Clear trailing documents and post-closing conditions • Track and follow up on missing items to keep investor relationships clean • Turn recurring problems into better processes, checklists, and templates • Help document 'the way we do things' so our operations are consistent and scalable • Partner with the founder to test and refine Encompass workflows and other tools as we grow • Work in Encompass daily • Use internal checklists, templates, and basic automations • Be comfortable clicking around, learning new features, and suggesting improvements Skills • 1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person • Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study • Experience with Fannie/Freddie conventional loans is preferred • You naturally organize messy processes into steps, checklists, and templates • You catch errors before they become problems, but you don't get paralyzed by perfectionism • You don't need someone looking over your shoulder to move loans forward • You're comfortable talking to borrowers, LOs, title companies, and investors — and you keep everyone informed proactively • You understand that in a small company, the 'right way' today may be improved tomorrow • You treat every loan like it's your own deal and take pride in clean, accurate files • You want to grow into a leadership role as we scale — not just maintain the status quo Benefits • Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation). • Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days. • Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues. • Your voice matters: We'll look to you for input on how our operations should run — not just for status updates. • Startup energy, family values: We move fast and build things, but we also treat our team like family. Company Overview • MyLendingPal is a mortgage brokerage company that provides home loans and refinancing services. It was founded in 2018, and is headquartered in Suwanee, Georgia, USA, with a workforce of 2-10 employees. Its website is Apply tot his job