[Remote] Loan Processor/Operations Specialist (Founding Team Member)

Note: The job is a remote job and is open to candidates in USA. MyLendingPal is a family-owned, non-delegated correspondent mortgage lender headquartered in Johns Creek, Georgia. They are seeking a Loan Processor/Operations Specialist to manage loans end-to-end, serve as the primary contact for borrowers, and help improve processes within the operations team. Responsibilities Prepare and deliver accurate initial disclosures (LE, application package) within compliance timelines Set up new files in Encompass and ensure data integrity from the start Order and track third-party services (appraisals, title, VOEs, etc.) Collect and review borrower documentation Clear conditions and prepare complete files for underwriting and closing Serve as the primary point of contact for borrowers throughout the loan process Provide proactive updates, answer questions, and set expectations to ensure a smooth experience Communicate with title companies, appraisers, investors, and other vendors to keep loans moving Follow up on outstanding items and resolve issues before they become fires Review CDs for accuracy and completeness Coordinate with title/settlement agents on clear-to-close, funding, and scheduling Help ensure on-time, drama-free closings whenever possible Prepare and deliver investor loan packages Clear trailing documents and post-closing conditions Track and follow up on missing items to keep investor relationships clean Turn recurring problems into better processes, checklists, and templates Help document 'the way we do things' so our operations are consistent and scalable Partner with the founder to test and refine Encompass workflows and other tools as we grow Work in Encompass daily Use internal checklists, templates, and basic automations Be comfortable clicking around, learning new features, and suggesting improvements Skills 1–3+ years in mortgage operations (processing, closing, and/or post-closing) preferred — but if you're sharp, resourceful, and motivated, we're open to training the right person Familiarity with Encompass LOS is a plus, but not required if you're tech-comfortable and a quick study Experience with Fannie/Freddie conventional loans is preferred You naturally organize messy processes into steps, checklists, and templates You catch errors before they become problems, but you don't get paralyzed by perfectionism You don't need someone looking over your shoulder to move loans forward You're comfortable talking to borrowers, LOs, title companies, and investors — and you keep everyone informed proactively You understand that in a small company, the 'right way' today may be improved tomorrow You treat every loan like it's your own deal and take pride in clean, accurate files You want to grow into a leadership role as we scale — not just maintain the status quo Benefits Performance bonuses: Structured per-loan bonus that rewards your impact and grows with our volume (you'll always know how your work translates into compensation). Flexibility: Hybrid/remote options available. Preference for candidates in the Atlanta metro area for initial training and occasional in-person days. Working rhythm: Normal working hours are roughly standard business hours (Eastern time), with occasional flexibility around closings or urgent issues. Your voice matters: We'll look to you for input on how our operations should run — not just for status updates. Startup energy, family values: We move fast and build things, but we also treat our team like family. Company Overview MyLendingPal is a mortgage brokerage company that provides home loans and refinancing services. It was founded in 2018, and is headquartered in Suwanee, Georgia, USA, with a workforce of 2-10 employees. Its website is