[Remote] Live-Stream Lead Social Media Community Moderator

Note: The job is a remote job and is open to candidates in USA. Social Factor is a social media agency that believes in the power of Human Connection. They are seeking US-based, remote, temporary Lead Social Media Community Moderators to develop strong digital communities for active live stream events, particularly on Sundays during the afternoon and evening shifts.ResponsibilitiesDevelop strong, growing, digital communities for active live stream eventsProvide consistent, daily support for moderators on shiftAct as the first line of defense for missed shifts/chat greeting 'clock-ins'Serve as gatekeepers of potential client escalations to Social Care ManagerOwn daily client workflowExhibit exceptional organizational and multitasking abilitiesDemonstrate excellent verbal and written communication skills, including spelling and grammar skillsShow strong willingness to learn and think critically; adopt a proactive approachMaintain high energy with the capability to multitask in a dynamic, rapidly growing organizationInteract with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting effortsAnalyze social media metricsSkillsPrevious social media community moderation experience and management of teams requiredConsistent, daily support for moderators on shiftThe first line of defense for missed shifts/chat greeting 'clock-ins'Gatekeepers of potential client escalations to Social Care ManagerOwners of daily client workflowExceptional organizational and multitasking abilitiesExcellent verbal and written communication skills (ability to mirror voice/tone of multiple brands), including spelling and grammar skillsStrong willingness to learn and think critically; a proactive approachHigh energy with the capability to multitask in a dynamic, rapidly growing organizationInteract with users in real-time, answering questions and appropriately engaging in discussion and troubleshooting effortsKnowledge of and experience with the major social media platforms: Youtube, FB, Twitter, Instagram, etcProficiency in Microsoft Office Suite and Google WorkspaceAbility to analyze social media metricsSunday afternoon/evening shift availability (11:30am-7pmCT)Minimum of Windows 10 and macOS 12.X (Windows Hello or Apple TouchID)Internet speed requirement of a minimum of 150 mbpsProject management tools, such as Asana, Basecamp or Trello experience is a plusKnowledge of social media management platforms such as Brandwatch, Khoros, and Sprinklr is a plus, but not requiredYoutube LCR, Discord, & Twitch moderation is a plusCompany OverviewSocial Factor is a digital agency connecting people and brands to grow business. It was founded in 2011, and is headquartered in Fort Worth, Texas, USA, with a workforce of 51-200 employees. Its website is https://socialfactor.com.