Remote Live Chat Associate
*Job Title:** Remote Live Chat Associate
*Company:** Core-Mark Holding
*Location:** Seattle, Washington, US...
*Job Type:** Part-Time
*Seniority:** Associate Level
*Years of Experience:** 4
---
### Job Description
Core-Mark Holding is looking for a dedicated and reliable **Remote Live Chat Associate** to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand.
### Key Responsibilities
- **Customer Engagement:** Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services.
- **Problem Resolution:** Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction.
- **Account Management:** Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions.
- **Feedback Collection:** Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes.
- **Product Knowledge:** Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries.
- **Collaboration:** Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality.
- **Performance Metrics:** Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team.
- **Documentation:** Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance.
### Requirements
- **Experience:** A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support.
- **Technical Skills:** Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite).
- **Personality Traits:** Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work.
- **Soft Skills:** Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively.
- **Communication Skills:** Outstanding verbal and written communication skills to convey information clearly and professionally.
- **Flexibility:** Ability to adapt to changing priorities and work effectively in a fast-paced environment.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Medical Coverage:** Access to comprehensive medical coverage to support your health and well-being.
- **Travel & Spending Expenses:** Reimbursement for certain travel-related expenses and provisions for business-related spending.
### Working Environment
At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture.
### Application Deadline
*Deadline to Apply:** October 10, 2024
### Equal Opportunity Statement
Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
---
If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Apply Now
*Company:** Core-Mark Holding
*Location:** Seattle, Washington, US...
*Job Type:** Part-Time
*Seniority:** Associate Level
*Years of Experience:** 4
---
### Job Description
Core-Mark Holding is looking for a dedicated and reliable **Remote Live Chat Associate** to join our team in Seattle, Washington. We are seeking a motivated individual who thrives in a remote working environment and is eager to provide exceptional customer service through live chat. As a key member of our customer support team, you will be responsible for engaging with customers in real-time, answering inquiries, resolving issues, and ensuring a positive experience with our brand.
### Key Responsibilities
- **Customer Engagement:** Respond promptly to live chat inquiries, providing accurate information and assistance to customers regarding our products and services.
- **Problem Resolution:** Troubleshoot and resolve customer concerns efficiently, demonstrating empathy and professionalism while maintaining customer satisfaction.
- **Account Management:** Assist customers with account-related inquiries, including order status, product information, return processes, and billing questions.
- **Feedback Collection:** Gather and document customer feedback and suggestions for process improvements, collaborating with team leaders to implement changes.
- **Product Knowledge:** Maintain up-to-date knowledge of our products, services, promotions, and policies to provide informed responses to customer queries.
- **Collaboration:** Work closely with team members and other departments to coordinate responses to complex inquiries and improve overall service quality.
- **Performance Metrics:** Meet and exceed predefined targets for response time, resolution rate, and customer satisfaction scores to contribute to the success of the team.
- **Documentation:** Maintain accurate and thorough records of customer interactions in the CRM system for future reference and quality assurance.
### Requirements
- **Experience:** A minimum of 4 years in customer service or a related field, with a strong preference for experience in live chat support.
- **Technical Skills:** Proficiency in live chat software, CRM systems, and common office applications (MS Office, Google Suite).
- **Personality Traits:** Must be reliable and highly motivated, with a strong sense of responsibility and ownership over work.
- **Soft Skills:** Demonstrated people management skills to handle diverse customer interactions; excellent planning skills to manage workflow and priorities effectively.
- **Communication Skills:** Outstanding verbal and written communication skills to convey information clearly and professionally.
- **Flexibility:** Ability to adapt to changing priorities and work effectively in a fast-paced environment.
### Benefits
- **Remote Work Flexibility:** Enjoy the convenience of working from home while maintaining a healthy work-life balance.
- **Medical Coverage:** Access to comprehensive medical coverage to support your health and well-being.
- **Travel & Spending Expenses:** Reimbursement for certain travel-related expenses and provisions for business-related spending.
### Working Environment
At Core-Mark Holding, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our associates to take charge of their roles and contribute to a positive and productive workplace culture.
### Application Deadline
*Deadline to Apply:** October 10, 2024
### Equal Opportunity Statement
Core-Mark Holding is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.
---
If you are a motivated individual ready to make a difference while working flexibly, we invite you to apply for the Remote Live Chat Associate position at Core-Mark Holding!
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Remote Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
Apply Now