Remote Live Chat Agent
Key Responsibilities:
Handling customer queries on Web Chat, E-mails and Social MediaEducate current and potential customers with product and service informationMaintain accurate customer recordsIdentify and escalate priority issues to the Team Leader and Ops TeamActively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the team
Qualifications
A Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided5 Days workingHealth and vision InsuranceAnnual BonusNight Shift AllowanceOvertime PaymentReferral Hire BonusTeam OutingsEducation allowance (Training courses, Udemy, Coursera, etc.)Job Location: Remote
Apply Now
Handling customer queries on Web Chat, E-mails and Social MediaEducate current and potential customers with product and service informationMaintain accurate customer recordsIdentify and escalate priority issues to the Team Leader and Ops TeamActively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional mannerProbe and troubleshoot customer queries, and provide a suitable and satisfactory solutionEducate customers on services and processesEscalate any issues to the Team LeaderAchieve agreed KPIs and ObjectivesAdhere strictly to shift schedulesAdhere to laid down internal policies, procedures and processesWork collaboratively with the team
Qualifications
A Bachelors degree from any stream if a FresherMinimum HSC with a minimum of 1 year of relevant experiencePassionate about customer careGood typing skillFluent in written and spoken EnglishAble to work well under pressure and under minimum supervisionA fast learner who is able to work with set targetsMust be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided5 Days workingHealth and vision InsuranceAnnual BonusNight Shift AllowanceOvertime PaymentReferral Hire BonusTeam OutingsEducation allowance (Training courses, Udemy, Coursera, etc.)Job Location: Remote
Apply Now