[Remote] Life Claims Specialist (NRF) - Remote

Note: The job is a remote job and is open to candidates in USA. Northwestern Mutual is a leading financial services company, and they are seeking a Life Claims Specialist. The role involves making accurate claims decisions on life insurance cases, delivering personalized experiences for beneficiaries, and managing case documentation while adhering to confidentiality standards.ResponsibilitiesMake fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit. May work on cases exceeding this limit with prior approval and second signaturesExamines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentationWith empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy typeCommunicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling processManage phone and transactional responsibilities while adhering to strict confidentiality and privacy standardsResearch and evaluate solutions to situations that arise and resolve concerns on an “as-needed” basis which oftentimes includes deviating from proceduresMaintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriateMaintain production and claims quality standardsEmbrace new technology and serve as an advocate by educating beneficiaries and field representativesSupports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positivelyWork effectively with unstructured teams, situations, or environmentParticipate in team meetings, projects and committee work as appropriate, including development of process improvementsAssist with special projects and initiatives, as needed to support the businessSkillsBachelor's degree or equivalent combination of education and work experiencePrevious experience with life insurance desirableMust be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneouslyExhibits empathy and strong client focus and customer service skillsAble to analyze complex information and asks thoughtful questions to understand the situationDemonstrated ability to work with a high degree of accuracy in handling detailed technical workHigh degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goalsSkilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others' viewsStrong organizational skills, with demonstrated ability to independently set priorities and to meet deadlinesProven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiariesCompany OverviewNorthwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments. It was founded in 1857, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 5001-10000 employees. Its website is https://www.northwesternmutual.com.



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