[Remote] Licensed Customer Service Representative - MSI

Note: The job is a remote job and is open to candidates in USA. The Baldwin Group is a leading MGA that specializes in creating tailored insurance solutions. They are seeking a Licensed Customer Service Representative to handle incoming and outgoing calls, process customer service emails, and manage policy changes while ensuring high-quality service to clients.ResponsibilitiesMaintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experienceDocuments all activity in on-line client file to ensure quality and responsivenessPersonally, provides prompt, efficient, high-quality service to all clientsResolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problemAttracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needsMaintains a quality result by following established procedures and making recommendation for changesOpen, cancels and updates client policy information based on requests receivedProvides system and procedure training to new colleagues and acts as subject-matter expert for colleaguesContinuously evaluates current processes for improvement and/or efficiencyHandles complex client escalations for colleagues ensuring client satisfaction and assists in managing the day-to-day operationsSkillsMinimum of 2 years of Customer Service experience and/or 1 year of Call Center experienceMust have Personal Lines Insurance LicenseThe ability to learn appropriate firm software systemsThe ability to learn insurance products and grow in product knowledgeThe ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable termsCapable of multi-tasking and prioritizing workloads while adhering to deadlinesThe ability to interact and communicate effectively in a team environment to share knowledge and manage workflowsDemonstrates the firm's behavioral tenets, exuding behavior that is aligned with the corporate cultureCompany OverviewThe Baldwin Group is an advisory firm that delivers insurance, risk mitigation, and wealth management solutions for businesses. It is a sub-organization of The Baldwin Group. It was founded in 2011, and is headquartered in Tampa, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://baldwin.com.