[Remote] Liability Determination Adjuster - Remote

Note: The job is a remote job and is open to candidates in USA. Allstate is a company dedicated to protecting families and their belongings from life's uncertainties. They are seeking a Liability Claims Adjuster who will guide customers through stressful situations after accidents, communicating effectively and handling claims from start to finish.ResponsibilitiesThe Customer Service Expert – Show empathy and support in every interaction. You’ll live our Claims Culture—caring, empowering, and restoring—by being clear, compassionate, and committed throughout each claimThe Investigator – Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what’s owedThe Effective Communicator – Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finishThe Negotiator – Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You’ll use sound judgment and negotiation strategies to navigate challenging situationsThe Problem Solver – Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forwardThe Recorder – Protect the company and our customers by documenting your work clearly and accurately. You’ll follow policy guidelines and maintain up-to-date claim records in our claims systemSkillsAs a condition of employment, you may be expected to obtain an adjuster's license in multiple marketsAll required licenses must be obtained within 60 days of hireYou must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewalA dedicated workspace in your residence that is private and free from distractionsA minimum internet bandwidth of 50 MB down/5 MB upAppropriate work surface and seatingStrong communication and interpersonal skills, with a focus on delivering excellent customer serviceAbility to manage multiple tasks, stay organized, and adjust priorities in a fast-paced environmentAttention to detail and solid critical-thinking skills to evaluate information and make sound decisionsComfortable learning and using technology, including software and tools used in the claims processFamiliarity with insurance policies, claims handling, or related regulations is helpful but not requiredBenefitsMedical, dental, and vision coverageAllstate pension plan and 401(k) savings planAyco financial coachingSpring Health mental and emotional wellbeing resourcesPaid parental leaveAdoption reimbursementPaid time offTuition reimbursementWellness incentivesAllstate Foundation donation match and grant opportunitiesCompany OverviewAllstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.



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