Remote LGBTQ Hotline Therapist EMPACT
About the position Responsibilities • Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction. • Effectively assess clinical situations and needs of all callers. • Provide safe and effective clinical interventions to all callers. • Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. • Forward internal referrals to the appropriate program(s) with all required information in a timely manner. • Work collaboratively with internal and external clients/customers. • Maintain a positive attitude and flexibility to assist others. • Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up. • Will be required to work beyond his/her shift with no advance warning if the crisis situation warrants or if required paperwork is not complete at the end of the shift. • Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. • Assist the hotline clinical coordinator in training new staff. • Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. Requirements • Master's Degree in Counseling, Social Work, or related field required. • Minimum of 3 years of experience in the behavioral health field. • Crisis Experience preferred. • Supervisory experience preferred. • Program Development preferred. Benefits • Generous PTO (15 days the first year) • 10 paid holidays per year • Medical plans (4 choices) • Dental plans (2 choices) • Vision plans (2 choices) • 403(b) retirement plan • Retirement Allowance • Company-paid Life/AD&D and Long Term Disability • Voluntary additional Life and Short-term Disability • Tuition Reimbursement • Elder Care Assistance • Pet Insurance and much more! Apply tot his job Apply tot his job