Remote LGBTQ Hotline Specialist EMPACT

About the positionResponsibilities• Answer all phone lines in a timely and professional manner while meeting agency goals of efficiency and customer satisfaction.• Effectively assess clinical situations and needs of all callers.• Provide safe and effective clinical interventions to all callers.• Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders.• Forward internal referrals to the appropriate program(s) with all required information in a timely manner.• Work collaboratively with internal and external clients/customers, maintaining a positive attitude and flexibility to assist others.• Monitor call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up.• Be prepared to work beyond the scheduled shift if crisis situations warrant or paperwork is incomplete.• Attend all required meetings and training, even if they fall outside of the regularly scheduled shift, including evening and night hours as needed.• Assist the hotline clinical coordinator in training new staff.• Ensure all program forms are stocked, the hotline area is clean and organized, and complete any project to benefit Crisis and/or other departments as required by a supervisor.Requirements• Bachelor's Degree in Counseling, Social Work, or related field required.• Minimum of 3 years of experience in the behavioral health field.• Crisis experience preferred.• Supervisory experience preferred.• Program development preferred.Nice-to-haves• Crisis experience• Supervisory experience• Program development experienceBenefits• Generous PTO (15 days the first year)• 10 paid holidays per year• Medical plans (4 choices)• Dental plans (2 choices)• Vision plans (2 choices)• 403(b) retirement plan• Retirement allowance• Company-paid Life/AD&D and Long Term Disability• Voluntary additional Life and Short-term Disability• Tuition reimbursement• Elder care assistance• Pet insurance and much more!

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