[Remote] Legal Services Manager

Note: The job is a remote job and is open to candidates in USA. For Purpose Law Group (FPLG) is a mission-driven law firm dedicated to serving nonprofit organizations and social enterprises. They are seeking a full-time Legal Services Manager to support the legal department by coordinating administrative processes and facilitating collaboration between teams to ensure an exceptional client experience.ResponsibilitiesServe as a resource for navigating cross-department questions, concerns, and initiativesHelp identify recurring challenges, opportunities, and operational needs within the legal team and ensure they are communicated to the appropriate people for review and actionSupport projects and initiatives involving multiple departmentsCoordinate the onboarding and administrative setup of new mattersAssign incoming matters to the appropriate POD in accordance with Firm proceduresSupport matter routing, reassignment, and administrative transitions as neededAssist with maintaining accurate client and matter informationCoordinate new engagements, scope expansions, and related client-service processes, working closely with Client Solutions to support a smooth client experienceAssist with resolution of non-legal client concerns and service-related issuesIdentify recurring client concerns and communicate trends to Firm leadership and relevant departmentsMaintain and communicate stop-work lists and related client account restrictionsCoordinate with Finance regarding trust requests, deposits, payment-related issues, and other legal-team administrative needsAssist with resolving administrative issues related to filing payments, agency fees, client costs, and related financial processesCoordinate administrative aspects of matter closures and disengagementsSupport legal-team administrative workflows and initiativesAssist with implementation of new procedures and department-wide changesHelp ensure client records and administrative documentation remain organized and consistentSkills3+ years of experience in client service, project coordination, operations support, administration, professional services, account management, program management, or a related fieldExceptional organizational skills and the ability to manage multiple priorities simultaneouslyExcellent written and verbal communication skillsStrong attention to detail, follow-through, and problem-solving abilitiesAbility to build productive working relationships across teams and departmentsConfidence raising concerns, identifying challenges, and communicating solutions constructivelyExperience managing sensitive or confidential information with professionalism and discretionStrong technology skills and comfort learning new systems and processesAbility to work independently while contributing to a collaborative team environmentBenefitsComprehensive health, dental, and vision coverage with employer-paid medical premiums up to 99% (for employees)401k matchingMonthly health, wellness, and technology stipendsPaid time off plus opportunities to earn additional paid time off throughout the yearStudent loan assistance opportunitiesProfessional development and continuing education opportunitiesLong-term career growth opportunities within a growing organizationCertain benefits and reimbursements are contingent upon maintaining good standing with the firm and meeting established expectations and key performance indicators.Company OverviewFor Purpose Law Group (FPLG) is a national law firm dedicated exclusively to the nonprofit and social enterprise sector. It was founded in 2012, and is headquartered in San Diego, California, USA, with a workforce of 11-50 employees. Its website is https://www.fplglaw.com.