[Remote] Legal Ops Senior Manager

Note: The job is a remote job and is open to candidates in USA. Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. As the first hire in Legal Operations, you will own the systems, processes, and AI workflows that support a fast-growing, highly regulated business.ResponsibilitiesOwn legal intake and triage. Design how legal requests come in, get prioritized, routed, and tracked. Make Legal's queue visible across relevant stakeholders and shrink the gap between "I have a legal question" and "I have an answer."Run compliance program operations. Maintain our regulatory compliance infrastructure, including intake and triage of regulatory changes related to our product, and keep us audit-ready as the regulatory surface area growsRebuild contract operations. Create a contract lifecycle workflow — vendor agreements, commercial sales, customer SaaS, integration agreements — structured so AI can read, query, and surface obligations. Track renewals, key dates, and surviving obligations proactivelyRun policy and approvals. Consolidate our policy library across systems, run periodic review cycles, and automate the mechanics of approvals, sign-offs, and version controlImplement and operate the data retention program. Translate retention principles into working systems across our platform. Drive the cross-functional rollout with IT, Engineering, and PeopleBuild Legal's AI infrastructure. Develop and maintain the Claude skills, Notion structures, scripts, and integrations that the team uses day to day. When a manual workflow can be automated, you build the automationDrive audits, due diligence, and regulatory exams. Be the operational point person who pulls together what's needed quickly — investor diligence, GSE reviews (Fannie, Freddie, Ginnie), and customer compliance auditsCodify the playbook. Templates, runbooks, intake scripts, training materials. Build the assets that make the next ten things easier than the lastSkills4–7 years in legal operations, paralegal work with significant in-house exposure, or operations work embedded inside a legal team. We strongly prefer candidates who have built systems from scratch over candidates who have maintained mature onesAI fluency. You use AI tools daily and build durable workflows around them — not just chat with them. You can structure data so AI can use it, write prompts that hold up at scale, call APIs, and stitch tools together. If you've never built a Claude skill, written a Notion automation, or pulled data through an API, this is probably not the right roleSystems instinct. You see ad hoc work and immediately want to build the structure that makes it repeatableInitiative. You're as ready to scope what you and the company need to do as you are to execute on your plansSharp judgment on when to escalate, when to say no, and how to scope to the minimum viable pathProject management discipline. You scope, communicate clearly, close loops, and don't need to be told twiceSelf-direction. You'll join a small, senior legal team in the middle of a corporate restructuring; you'll own outcomes and ship without heavy supervisionClear, concise communication. You can translate legal for engineers and operations for lawyersHigh discretion. You'll have visibility into highly sensitive matters from day oneLegal operations, program management, paralegal, or chief-of-staff work inside a high-growth technology or fintech companyExposure to regulated environments — financial services, mortgage, healthcare, or similarHands-on experience administering a CLM platform (Ironclad, Brightflag, Ivo, Luminance) — though we're tool-agnostic and will choose what fitsPrior compliance or regulatory operations workFluency with Notion, Slack workflows, Google Workspace, e-signature, and standard project/issue trackersCompany OverviewValon: the AI-native operating system for mortgage servicing. Building a better foundation for the American Dream. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.valon.com.