[Remote] Legal Intake Specialist

Note: The job is a remote job and is open to candidates in USA. Bernard Nickels & Associates is a leading law firm specializing in mass tort and class-action litigation, and they are seeking dedicated Intake Center Agents to join their team. As an Intake Center Agent, you will be the first point of contact for potential clients, providing a welcoming and supportive experience while collecting detailed information and ensuring high service quality.ResponsibilitiesAnswer inbound calls and address client inquiries with empathy and professionalismMake outbound calls to follow up on potential client leads, ensuring prompt and accurate responsesPrioritize inbound calls and new intakes, adhering to protocols for timely and effective serviceCollect detailed information from clients, following specific intake guidelinesAccurately document call details, including client needs and relevant information, in the systemEnsure thorough and precise data entry to support the legal intake processProvide clients with a positive and informative experience, addressing any questions or concernsCommunicate important information about our services and assist clients in understanding the processRespond to client feedback and requests with a commitment to maintaining high satisfaction levelsFollow all call scripts and protocols for consistency and qualityWork with the leadership team to improve call handling techniques and continuously enhance serviceSkillsHigh school diploma or equivalent requiredStrong verbal communication and active listening skillsAbility to work in a fast-paced, high-volume environmentExcellent organizational skills and attention to detailAbility to handle sensitive and confidential information with discretionAssociate or bachelor's degree preferredCollege grads preferred; strong communicators adept in sensitive situationsGo-getter, growth-oriented, ambitious, with leadership potentialInterest in the legal field is a plusCall center or customer service experience is preferred but not mandatoryReliable transportationBasic knowledge of legal terminology is a plus, but not requiredProficiency in Microsoft Office and case management software (Salesforce) preferredCompany OverviewBernard Nickels & Associates is a staffing agency that offers recruitment and staffing for IT, office support, finance and legal sectors. It was founded in 2002, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.bnastaffing.com.