[Remote] Legal Innovation Partner

Note: The job is a remote job and is open to candidates in USA. NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. They are seeking a Legal Innovation Partner to serve as a strategic advisor for law firm and legal department clients, guiding them through their AI adoption journey and ensuring their success with NetDocuments.ResponsibilitiesOwn a portfolio of strategic law firm and legal department client relationships, serving as the primary advisor and point of accountability for their NetDocuments experience and AI transformation journeyDrive renewal and expansion within your assigned book of business — maintaining high net revenue retention rates and identifying meaningful upsell and cross-sell opportunities aligned to client needsDevelop and execute tailored AI adoption roadmaps for each client, working with firm leadership and legal technology teams to identify the highest-value use cases and build measurable adoption plansLead executive-level business reviews with firm management committees, CIOs, and Chief Innovation Officers — communicating ROI, adoption performance, and strategic direction clearly and confidentlyIdentify and escalate at-risk accounts proactively, partnering with Sales and Forward Deployed Engineers to develop and execute remediation plansCollaborate with the Product and Engineering teams to channel client feedback into the product roadmap, advocating for the features and integrations that will drive adoption and stickiness in your portfolioContribute to the development of the LIP playbook — sharing what works with the broader Legal Innovation Partner team and helping establish best practices for AI transformation engagementRepresent NetDocuments at legal technology conferences, client advisory boards, and industry eventsOther duties as assignedSkills8+ years of experience in legal technology, legal operations, enterprise customer success, or management consulting focused on the legal sectorFluent in using AI for legal workflows and legal useDirect experience owning client relationships and renewal/expansion outcomes in a B2B SaaS or legal technology environmentFluency in law firm operations — you understand how firms are structured, how decisions get made, how technology is evaluated and adopted, and what drives attorney behaviorProven ability to build trusted advisory relationships with senior law firm stakeholders, including partners, COOs, CIOs, and practice group leadersComfort navigating complex, multi-stakeholder organizations and moving multiple workstreams simultaneouslyStrong written and verbal communication skills, including the ability to design and deliver compelling client presentations and ROI narrativesFamiliarity with legal AI applications, document management systems, and the broader LegalTech ecosystemAbility to travel up to 25% to client sites and industry eventsJD or equivalent legal industry experience strongly preferred. Prior law firm practice (associate or counsel level) is a significant advantage in establishing credibility with firm leadershipBenefits90% healthcare premiums company coveredHSA company contribution401K match at 4% with immediate vestingFlexible PTO (typically 3 to 4 weeks a year)10paid holidaysMonthly contributions forlife activities &wellnessAccess to LinkedIn learning with monthly dedicated time to exploreCompany OverviewNetDocuments enables businesses of all sizes to create, secure, manage, access, and collaborate on documents and email anywhere, any time. It was founded in 1999, and is headquartered in Lehi, Utah, USA, with a workforce of 201-500 employees. Its website is http://netdocuments.com.