[Remote] Legal Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. Love's Travel Stops is a family-owned business headquartered in Oklahoma City, providing services for professional drivers and fleets since 1964. They are seeking an Outbound Legal Customer Service Representative to serve as the first point of contact for Pro-Driver members, managing inquiries and providing excellent customer service through outbound calls.ResponsibilitiesProvide excellent customer service for members, attorneys, and associates through quality outbound phone callsPlace a minimum of 10 outbound calls by phone call, per hourAchieve and maintain a maximum 5-minute average call handle timeUtilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)Obtain specific information about membership and input into TVC personal portalPrecisely note member files that accurately reflects the interactionClearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situationSubmit planned leave requests 6 or more business days prior to the time being requestedMaintain good attendance by being present and available during assigned shiftsReport directly to Supervisor1 business day or more in advance for unplanned leave or emergenciesAchieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)Staying aware of TVC Pro-Driver policies, plans, services, and proceduresPerform all other duties as assigned and requiredEmployee will be expected to handle inbound calls in the event the outbound call volume is lowSkillsHigh School Diploma (or GED) required (or relevant work experience)2+ years customer service experienceMust be fluent in EnglishWorking knowledge of MSOffice, data entry applications, Virtual Phone Systems, and conducting internet searchesKeying speed of a minimum of 35 WPMExceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skillsAbility to work independently and with a team in a fast-paced environmentFluent in virtual communications. (Emails, Instant Messaging and Calls)Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focusFamiliarity with legal terms is a plusBenefitsPaid Time OffFlexible SchedulingMedical/Dental/Vision Insurance after 30 daysCareer DevelopmentCompany OverviewFounded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, and remains entirely family-owned and operated. It was founded in 1964, and is headquartered in Oklahoma City, OK, US, with a workforce of 10001+ employees. Its website is http://www.loves.com.