[Remote] Legal Assistant

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications using real-time behavioral data. They are seeking a Legal Assistant to support the Legal team by managing legal workflows, document management, and compliance tasks while leveraging AI tools to improve efficiency.ResponsibilitiesTriage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missedOwn legal calendaring across filings, renewals, and compliance obligationsCoordinate invoice processing and vendor payments with FinanceManage physical mail, board prep logistics, and note-taking for key Legal meetingsMaintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controlsManage DocuSign workflows: track envelope status, store completed agreements, keep records cleanSupport document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processesProactively identify gaps in document management and suggest improvementsTrack corporate records, manage filing deadlines, and ensure timely submissions across jurisdictionsMaintain compliance calendars with visibility across Finance, HR, and LegalReview MNDAs, amendments, and order form exceptions, flagging issues for attorney reviewApply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney reviewPartner with the Sr. Legal Ops Manager to identify and ship process improvementsProactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops ManagerAct as a coordination point across Legal initiatives, keeping things organized and movingSkills2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm)Strong organizational skills and high attention to detail — you catch things others missGenuine comfort with AI tools, and a proactive mindset toward using technology to improve how you workExperience managing documents, calendars, and administrative workflows at volumeAbility to juggle multiple workstreams and shift priorities without dropping the ballClear communication skills and comfort working cross-functionallyDemonstrated experience managing high-volume document systems (Google Drive, etc.) with strong discipline around structure, naming, and accessibilityExperience supporting an in-house Legal team at a SaaS or tech companyHands-on experience building or improving workflows through AI tools or automationFamiliarity with contract workflows and basic legal documents (NDAs, order forms, DPAs)Experience with entity management tools or corporate filingsFamiliarity with CLM tools such as LinkSquares or similar platformsProject management or paralegal training or certificationBenefits100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family16 weeks paid parental leaveUnlimited PTOStipends for remote work and wellnessA professional development budgetCompany OverviewCustomer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.