Remote Leasing Consultant - PT
About the position The Leasing Consultant I performs a variety of customer service and administrative tasks focused on maintaining maximum occupancy and high renewal rates on assigned properties. The Leasing Consultant I is responsible for marketing and leasing units to qualified applicants, helping to coordinate move-ins and move-outs, renewing leases for current residents, and providing superior general office support to the Property Manager. This position is a crucial member of the property’s customer service team and must demonstrate excellent communication and interpersonal skills when dealing with residents, coworkers, and subcontractors. A high degree of reliability, regular attendance, and punctuality are required to maintain efficient operations and provide quality service to residents. Work is performed under the direction of the Property Manager. Working hours will vary, but the customary scheduled hours are usually between the hours of Monday through Friday from 8:00 AM – 5:00 PM. Responsibilities • Maintain Occupancy & Leasing Activity Market available units, respond to inquiries, and guide qualified applicants through the leasing process to support high occupancy levels. • Support Resident Retention Assist with lease renewals, coordinate move-ins and move-outs, and build positive relationships with residents to encourage high renewal rates. • Deliver Excellent Customer Service Provide professional and responsive communication to residents, applicants, coworkers, and vendors to ensure a positive resident experience. • Provide Administrative Support Maintain accurate records, prepare leasing documentation, and support the Property Manager with daily office operations. • Ensure Reliability & Professionalism Maintain consistent attendance, punctuality, and a high standard of professionalism to support efficient property operations. • Contribute to Team and Property Operations Communicate effectively with team members, participate in meetings, and assist with administrative tasks such as reports, rent collection, and resident retention activities. Requirements • Skilled in the use of computers and software applications, especially Microsoft Word, Outlook, and Excel. • Strong customer service skills, with the ability to successfully handle interactions with prospective and current residents as well as coworkers. • Strong written and verbal communication and interpersonal skills, with the ability to establish and maintain effective relationships with the public, residents, and co-workers. • Must have knowledge of and ability to operate standard office equipment. • Able to perform basic math to calculate rent due, receive and count rent payments, etc. • Possess/maintain a valid driver’s license and driving record consistent with current CHP insurability guidelines. • Ability to obtain familiarity with property management functions, landlord-tenant, and fair-housing laws within six months of hire. • Ability to achieve FHEO certification within six months of hire. • Technical Abilities Proficiency with property management software and data entry. • Ability to prepare and maintain lease documentation and resident files. • Working knowledge of basic office software and equipment. • Understanding of leasing processes and compliance requirements. • High school diploma or equivalent required. Nice-to-haves • Previous experience in a leasing or property management position preferred. • Previous customer service experience preferred. Benefits • generous paid vacation/holidays/sick leave • 403b retirement plan with company match