[Remote] Lease End Loyalty Associate

Note: The job is a remote job and is open to candidates in USA. Hyundai Capital America provides a range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers. The Lease End Loyalty Associate role is responsible for managing customer-facing processes associated with end-of-term lease accounts, ensuring a superior customer experience through effective communication and support. Responsibilities Receive inbound calls from lease-end customers, service accounts to include noting, coding, and updating account information in HCA business systems Initiate outbound calls to lease-end customers to capture end of term intent. Utilize the lease-end WIPS call model to guide, advise, and educate on new vehicle information to support HCA loyalty All other duties as assigned Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance Skills Auto finance and lease-end industry experience strongly preferred; or 1-2 years of related experience required Call center and previous sales experience strongly preferred High School Diploma or GED Excellent communication abilities Ability to multi-task and prioritize goals to meet business objectives Ability to understand analysis, technical processes, and business systems Excellent organizational, interpersonal, and business system skills Recall of a broad base of product knowledge Benefits Role is 100% remote (after in-office new hire training) Competitive pay plus up to $1,000 in monthly bonuses! Great benefits with very little out of pocket cost! Car purchase discount plus $350.00 car allowance! Medical, dental, and vision plans with no-cost and low-cost options Annual employer HSA contribution 401(k) matching and immediate vesting Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350 Manager / Sr. Manager: $600 Director: $800 Executive Director: $900 VP or Above: $1,000 100% employer-paid life and disability insurance No-cost health and wellbeing programs, including a gym benefit Six weeks of paid parental leave Paid Volunteer Time Off, plus a company donation to a charity of your choice Company Overview Hyundai Capital Canada provides auto finance and private finance services. It was founded in 2014, and is headquartered in Toronto, Ontario, CAN, with a workforce of 51-200 employees. Its website is