[Remote] Lead Technical Product Manager, Networking and Monitoring

Note: The job is a remote job and is open to candidates in USA. Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. They are seeking an experienced Lead Technical Product Manager to lead the strategy and execution for systems that power provisioning, network operations, observability, and billing/finance automation. Responsibilities • Define and execute the roadmap for internal products focused on network provisioning, monitoring, and observability across our SaaS infrastructure • Partner with network engineering, DevOps, and NOC teams to identify operational gaps and deliver tools that improve uptime, performance visibility, and automation • Drive development of monitoring and alerting platforms, integrating telemetry, dashboards, and performance metrics to enhance incident detection and response • Collaborate with finance and operations to ensure seamless integration between billing, provisioning, and network systems, supporting accurate usage tracking and reporting • Lead cross-functional initiatives to improve reliability, reduce manual workflows, and increase system transparency • Work closely with UX/UI teams to design internal tools that are intuitive, efficient, and optimized for technical users • Define key performance indicators (KPIs) for network health, provisioning success rates, and service reliability, using data-driven insights to guide product decisions • Stay ahead of trends in network automation, observability, and SaaS infrastructure management to ensure our internal systems remain cutting-edge • Takes on additional responsibilities and projects as needed to support the success of the team and organization Skills • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field • 5+ years of product management experience, with at least 3+ years focused on network infrastructure, monitoring systems, or operational platforms • Strong understanding of networking concepts (e.g., routing, switching, firewalls, VPNs, DNS, SD-WAN, network automation) • Experience with monitoring, observability, and alerting tools such as Datadog, Prometheus, Grafana, New Relic, or similar • Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, etc.) and modern cloud platforms (AWS, Azure, GCP) • Experience collaborating with network engineering and DevOps teams to deliver highly reliable, scalable systems • Strong Agile experience leading cross-functional teams to deliver complex technical products • Proven ability to define and deliver tools that improve network visibility, reliability, and operational efficiency • MBA or advanced technical degree a plus Benefits • Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team Company Overview • CommandLink builds Next-Generation Software-Defined Hybrid Networks with integrated managed security. It was founded in 2012, and is headquartered in Bothell, Washington, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship • CommandLink has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job