[Remote] Lead Renewal Sales Operations Analyst (Remote)

Note: The job is a remote job and is open to candidates in USA. CrowdStrike is a global leader in cybersecurity, dedicated to stopping breaches and protecting modern organizations. They are seeking a Lead Renewal Sales Operations Analyst to support the retention of key accounts and drive operational discipline in renewals management and forecasting processes.ResponsibilitiesPlan & build operational dashboards to support measuring the global renewals business performanceCollaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals dataDocument data and metrics definitions for key terms related to renewals in a centralized locationStrategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilitiesBuild scalable forecasting models and drive action with key stakeholders based on business insightsEnable field sales and renewal sales operations business partners on leveraging renewals dashboards to execute to outcomesEducate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategiesProvide business insights to sales leadership on renewals business performance against key metricsDrive churn and contraction ARR trends analysis and business insightsLead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forumIdentify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficienciesSkills8+ years of experience in enterprise sales and operations, revenue, or FP&A business analyst rolesExperience with Annual Recurring Revenue & SaaS business modelExperience reporting ARR metrics such as renewal rate, churn and net retentionPossess keen business insight with the ability to handle, analyze and track recurring revenue dataExperience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL. Proficient in ExcelStrong understanding of sales processes, business acumen, and forecasting methodologiesAbility to analyze big data and processes to ensure data integrity, completeness, and accuracyKnowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ. Ability to understand complex systems and dependenciesDemonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvementsStrong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partnersAdvanced PowerPoint and Excel skillsExperience in working across organizations, notably Sales, Finance, IT, Support and OperationsExperience supporting renewals sales and customer retention is a plusBenefitsEligibility for bonusesEquity grantsComprehensive benefits package that includes health insurance401kPaid time offMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or roleEmployee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCompany OverviewCrowdStrike is a cybersecurity technology firm that provides cloud-delivered protection for cloud workloads, identity, and data. It was founded in 2011, and is headquartered in Sunnyvale, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.crowdstrike.com.