[Remote] Lead Quality Assurance Analyst, Seasonal

Note: The job is a remote job and is open to candidates in USA. H&R Block is a leading company in the tax industry, committed to providing help and inspiring confidence in clients and communities. They are seeking a seasonal Lead Quality Assurance Analyst to ensure software and hardware meet business requirements, validate performance, and contribute to design improvements, impacting product quality and customer satisfaction.ResponsibilitiesWrite comprehensive test plans, cases, use cases, and strategy documents; create high-quality defect reports and ensure manual test cases are thorough yet efficientAct as a customer advocate, investigate production defects, and collaborate with Technical Support to gather feedback and close the loop on problem resolutionIdentify, suggest, and drive adoption of product and process improvements throughout the development lifecycle; effectively influence quality on deliverablesDevelop strong cooperative relationships across development, product management, and technical support; mentor team members and review proposed UI designsUtilize test automation to enhance test thoroughness; execute and manage both manual and automated end-to-end functional testsWrite, review, and provide input on requirements, user design documents, and marketing requirements; ensure the product complies with customer needsConstruct usability tests with user experience (UX) and participate in and sometimes lead cross-functional testing activities to achieve end-to-end product qualityCreate and manage work plans for deliverables; document business requirements, end-user workflows, and user-facing content using proprietary templatesEngage regularly with peers and management regarding project tasks, ensuring alignment with product marketing/product management for compliance with requirementsSkillsBachelor's degree in a related field or the equivalent through a combination of education and related work experienceAbility to collaborate and solve problems effectively with excellent cross-team collaboration and communication skillsAbility to communicate clearly and calmly on the telephone, email, and chat and use effective customer service techniques with associates who may be under stressDemonstrated decision making, analytical, problem-solving, organizational, prioritization, and project coordination skillsDetail-oriented and process-driven approachExcellent communication skills, both oral and written, with the ability to interact effectively at all levels of the organization8 years minimum related work experienceSelf-sufficient and self-starter mindset with the ability to prioritize work efficientlySome experience or the ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications, and remote tools, with experience working in a Windows environmentStrong research skillsBenefitsSuccessful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverageCan participate in the H&R Block Retirement Savings Plan (401(k) Plan)The Employee Assistance Program(virtual) fitness center programsThe associate discount programAre automatically enrolled in Business Travel Accident InsuranceReceive Associate Tax Prep benefitCompany OverviewH&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial. It was founded in 1955, and is headquartered in Kansas City, Missouri, USA, with a workforce of 10001+ employees. Its website is https://www.hrblock.com.Company H1B SponsorshipH&R Block has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.