[Remote] Lead Professional Services Consultant, ACE
Note: The job is a remote job and is open to candidates in USA. Dynatrace is a leader in unified observability and security, seeking a Lead Professional Services Consultant to oversee large-scale projects with Fortune 100 companies. This role involves managing enterprise rollout programs, establishing governance, and ensuring customer adoption and operational efficiency.
Responsibilities
ā¢ Manage end-to-end enterprise rollout programs for up to two strategic customers, using an enterprise program management framework aligned with PMI standards
ā¢ Establish program governance that includes executive sponsorship, decision-making forums, operational cadence, success metrics, and reporting on a weekly, monthly, and quarterly basis
ā¢ Create and maintain an integrated delivery roadmap that connects customer priorities to Dynatrace services, including Velocity, Architecture, Innovation, AppSec, Extensions, and Business Insights
ā¢ Facilitate strategic planning workshops and advanced use-case accelerators to promote adoption, operational readiness, and sustainable change
ā¢ Coordinate delivery across Dynatrace Consultants/Architects, Support, Product, and customer teams; actively remove obstacles and manage dependencies
ā¢ Align partners and co-delivery teams to ensure a cohesive approach, clear ownership, and consistent quality
ā¢ Manage scope, risks, issues, decisions, and change control to keep complex programs on track and stakeholders aligned
ā¢ Ensure proper resourcing and execution quality; collaborate with service leadership to address gaps and implement necessary improvement plans
ā¢ Translate technical progress into executive-level outcomes such as time-to-value, reliability improvements, automation gains, reduced mean time to recovery (MTTR), and return on investment (ROI)
Skills
ā¢ Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent experience
ā¢ 4+ years in technology consulting, enterprise software delivery, or equivalent experience leading complex customer engagements
ā¢ Program and Project Management Experience
ā¢ Delivery leadership in observability, monitoring, platform adoption, or enterprise transformation programs
ā¢ Ability to connect with business and IT stakeholders at all levels and translate their needs into an executable plan
ā¢ Excellent communication skills, including executive storytelling, precise documentation, and facilitation of complex stakeholder groups
ā¢ Strong understanding of enterprise rollouts and adoption strategies, with the capacity to provide clear implementation and operational guidance
ā¢ Experience with cloud technologies, application development, IT service management (ITSM), and DevOps practices; a Dynatrace certification is a plus
ā¢ Training and/or certification in program or project management (PMI, PgMP, PMP, PRINCE2). PMI or PRINCE2 certification is a plus
Benefits
ā¢ Unlimited personal time off
ā¢ Employee stock purchase plan
ā¢ Reward system
ā¢ Medical/dental benefits
ā¢ Company matching 401(k) plan for retirement
Company Overview
ā¢ Dynatrace delivers answers and intelligent automation from data. It was founded in 2005, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.dynatrace.com.
Company H1B Sponsorship
ā¢ Dynatrace has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 15 in 2023, 23 in 2022, 23 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now
Responsibilities
ā¢ Manage end-to-end enterprise rollout programs for up to two strategic customers, using an enterprise program management framework aligned with PMI standards
ā¢ Establish program governance that includes executive sponsorship, decision-making forums, operational cadence, success metrics, and reporting on a weekly, monthly, and quarterly basis
ā¢ Create and maintain an integrated delivery roadmap that connects customer priorities to Dynatrace services, including Velocity, Architecture, Innovation, AppSec, Extensions, and Business Insights
ā¢ Facilitate strategic planning workshops and advanced use-case accelerators to promote adoption, operational readiness, and sustainable change
ā¢ Coordinate delivery across Dynatrace Consultants/Architects, Support, Product, and customer teams; actively remove obstacles and manage dependencies
ā¢ Align partners and co-delivery teams to ensure a cohesive approach, clear ownership, and consistent quality
ā¢ Manage scope, risks, issues, decisions, and change control to keep complex programs on track and stakeholders aligned
ā¢ Ensure proper resourcing and execution quality; collaborate with service leadership to address gaps and implement necessary improvement plans
ā¢ Translate technical progress into executive-level outcomes such as time-to-value, reliability improvements, automation gains, reduced mean time to recovery (MTTR), and return on investment (ROI)
Skills
ā¢ Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or equivalent experience
ā¢ 4+ years in technology consulting, enterprise software delivery, or equivalent experience leading complex customer engagements
ā¢ Program and Project Management Experience
ā¢ Delivery leadership in observability, monitoring, platform adoption, or enterprise transformation programs
ā¢ Ability to connect with business and IT stakeholders at all levels and translate their needs into an executable plan
ā¢ Excellent communication skills, including executive storytelling, precise documentation, and facilitation of complex stakeholder groups
ā¢ Strong understanding of enterprise rollouts and adoption strategies, with the capacity to provide clear implementation and operational guidance
ā¢ Experience with cloud technologies, application development, IT service management (ITSM), and DevOps practices; a Dynatrace certification is a plus
ā¢ Training and/or certification in program or project management (PMI, PgMP, PMP, PRINCE2). PMI or PRINCE2 certification is a plus
Benefits
ā¢ Unlimited personal time off
ā¢ Employee stock purchase plan
ā¢ Reward system
ā¢ Medical/dental benefits
ā¢ Company matching 401(k) plan for retirement
Company Overview
ā¢ Dynatrace delivers answers and intelligent automation from data. It was founded in 2005, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is https://www.dynatrace.com.
Company H1B Sponsorship
ā¢ Dynatrace has a track record of offering H1B sponsorships, with 14 in 2025, 25 in 2024, 15 in 2023, 23 in 2022, 23 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now