[Remote] Lead Product Manager

Note: The job is a remote job and is open to candidates in USA. Mindbody is a company focused on enhancing wellness through technology. As a Lead Product Manager for Professional Services, you will define product strategies, evaluate customer needs, and collaborate across teams to deliver scalable product solutions that align with strategic customer outcomes.ResponsibilitiesDefine and drive the product approach for Professional Services-led opportunitiesIdentify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancementsEvaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainabilityHelp shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmapBring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmapPartner across Product, Engineering, Sales, Customer Success, and Professional ServicesTranslate customer-driven requests into clear product decisions, recommendations, and next stepsCollaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plansBuild strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolioUse first-principles thinking to solve ambiguous problemsBreak down loosely defined asks into clear problem statements and practical solution pathsDetermine what a 'good enough' solution looks like based on customer need, available tools, technical constraints, and business urgencyBalance speed and flexibility with product quality, scalability, and roadmap integrityBring clarity and structure to roadmap-adjacent workAdd product discipline to opportunities that may begin with limited discovery or incomplete requirementsHelp distinguish between one-off customer requests, repeatable product patterns, and strategic platform investmentsCreate clarity around ownership, scope, and the right level of investment for each opportunityLead initiatives from definition through execution and launchDrive work from early opportunity sizing and problem framing through delivery, launch, and iterationPartner with Engineering and Design to ensure solutions are feasible, intuitive, and high qualityMaintain strong cross-functional alignment and clear communication throughout the product lifecycleUse data and customer insight to guide decisionsBring data fluency to reporting, analytics, and customer-specific insight requestsUse qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomesSupport reporting-heavy or analytics-driven opportunities with confidence and precisionHelp build a repeatable Professional Services product modelContribute to a more consistent approach for evaluating and delivering strategic customer extensionsHelp the organization balance custom opportunity work with scalable product investmentEnsure Professional Services-led efforts stay aligned with the broader B2B software product strategySkills6–10 years of product management experienceStrong experience in B2B SaaS, platform, or operational software environmentsProven ability to lead both discovery and execution across complex product areasComfortable operating in fast-moving environments where priorities may evolve quicklyA track record of solving ambiguous, cross-functional product problemsExperience turning loosely defined requests into thoughtful, high-impact solutionsAbility to navigate opportunities that span multiple teams, systems, or product domainsSound judgment in deciding when to push for scale, move quickly, or constrain scopeStrong first-principles thinking and product judgmentAbility to assess trade-offs and determine what 'good enough' looks like in contextA practical mindset that balances speed, customer value, maintainability, and long-term strategyConfidence making progress in situations where discovery is incomplete or evolvingExperience partnering with customer-facing teams on strategic opportunitiesWorked closely with Sales, Customer Success, and/or Professional Services on customer-driven requestsAble to translate commercial asks into clear product thinking and actionable execution pathsUnderstands how to support strategic customer needs without losing sight of long-term product directionExcellent cross-functional collaboration and influenceStrong relationship-building skills across Product, Engineering, Design, and go-to-market teamsA reputation for being collaborative, helpful, and effective in horizontally scoped workAbility to influence without direct authority and create momentum across teamsStrong data fluencyComfortable working with reporting, analytics, and data-driven product questionsAble to use quantitative insights to support prioritization, problem diagnosis, and solution validationExperience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plusA high-ownership mindset and bias for actionBrings structure to ambiguity and helps teams move forward with clarityOperates with urgency while maintaining sound product judgmentFocuses on delivering outcomes, not just generating ideasA balanced product background is a plusIdeally brings experience in consumer product earlier in their career and B2B product more recentlyUnderstands both user experience craft and the commercial motions required in B2B environmentsCan bridge customer empathy, product intuition, and business pragmatism effectivelyA practical, customer-centered approachEmpathy for customers and the challenges they face in real operating environmentsA collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the businessStrong instinct for building solutions that work for both customers and the broader platformEnterprise developer tooling experience: Proven track record building 'Platform as a Product' either internally at scale or as an external offeringDeveloper-focused product management: Deep experience building tools, services, and APIs consumed by developers. You understand what makes developers productive and can translate technical requirements into product strategyTechnical depth: Ability to engage credibly with engineering teams on technical topics including infrastructure, CI/CD, observability, security, platform architecture, and GenAI Coding ToolsHands on experience with one or more of the following areas: Kubernetes ecosystem (EKS, Karpenter, or Kyverno), CI/CD (Github Actions, Azure DevOps), Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation), Observability (New Relic, Datadog, or Grafana), GenAI Coding Tools (Copilot, Cursor)Cross-functional leadership: Track record of driving complex initiatives across multiple engineering teams, with influence rather than authorityData-driven decision making: Experience defining metrics that matter and using data to prioritize, communicate impact, and drive continuous improvementPrevious experience as an SRE, software engineer, or in a similar technical roleExperience with platform modernization and legacy system migrationsFamiliarity with developer portal tools, service catalogs, and internal developer platformsExperience in SaaS or B2B environments serving technical audiencesExperience collaborating and aligning with global teams and moving projects forward asynchronouslyBenefitsPerformance bonusBenefitsOther applicable incentive compensation plansCompany OverviewMindbody is a wellness experience platform that allows clients to find and engage with fitness, beauty, and integrative health services. It is a sub-organization of Playlist. It was founded in 2001, and is headquartered in Miami Beach, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.mindbodyonline.com.Company H1B SponsorshipMindbody has a track record of offering H1B sponsorships, with 1 in 2026, 6 in 2025, 11 in 2024, 15 in 2023, 19 in 2022, 15 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.