[Remote] Lead Product Designer, Provider Experience

Note: The job is a remote job and is open to candidates in USA. A Place for Mom is building the future of aging care, and design is central to how providers, families, advisors, and APFM teams navigate that experience. We are looking for a Lead Product Designer to own product design for Provider Experience as APFM builds more connected provider-facing products, capabilities, and workflows across Senior Living and Home Care.ResponsibilitiesOwn end-to-end product design for Provider workstreams, from discovery and journey mapping through prototypes and production-ready design, including provider-facing products, partner workflows, lead quality, conversion acceleration, account growth, and operational capabilities that help providers serve families more effectivelyTranslate marketplace, partner, and operational complexity into intuitive workflows for internal and external usersPartner with Product, Engineering, Research, Marketing, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scopeDesign for trust, clarity, speed, and usability in workflows where users need accurate information and confident next stepsUse research, analytics, provider conversations, partner feedback, frontline team input, product data, and business context to guide design decisionsIdentify high-leverage opportunities where better provider workflows can improve customer outcomes and business performanceCommunicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leadersHelp teams understand not only what should ship, but why it mattersApply and extend shared APFM patterns so product surfaces feel coherent across domainsHelp distinguish provider-specific design needs from reusable system patternsContribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, and craft standardsMentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibilityBring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlierExperiment with AI tools to explore product directions, prototype workflows, synthesize inputs, pressure-test assumptions, and improve the speed and quality of design workHelp the team understand where AI meaningfully improves the experience, and where human judgment, trust, and clarity matter more. Share what you are learning with design and stakeholders so the team gets better togetherSkills7+ years of product design experience on complex web, SaaS, marketplace, CRM, internal-tool, partner-portal, or operations-facing productsStrong portfolio showing end-to-end ownership from ambiguous problem framing through shipped product, including work that influenced product strategy or raised the quality bar across multiple workstreamsExcellent interaction design, systems thinking, information architecture, and product judgmentDemonstrated curiosity and hands-on experimentation with AI tools in the design or product development processAbility to explain not just what you designed, but how you used evidence, tools, prototypes, constraints, and judgment to make better decisionsExperience working in fast-moving, ambiguous environments where ownership, pragmatism, and cross-functional trust matterStrong Figma skills and the ability to communicate design intent through flows, prototypes, specs, and crisp design storytellingComfort partnering deeply with Product Managers, Engineers, Researchers, Marketing, operational stakeholders, Sales, and senior leaders to align teams around clear design directionBenefits10% of annual earnings401(k) plus matchDental insuranceHealth insuranceVision InsurancePaid Time OffCompany OverviewA Place for Mom is a for-profit senior care referral service providing information about senior housing and elder care providers. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is http://www.aplaceformom.com.