[Remote] Lead Functional Consultant/Business Analyst

Note: The job is a remote job and is open to candidates in USA. System Automation Corporation is a software vendor focused on providing systems that support government regulatory management operations. The Lead Functional Consultant/Business Analyst will lead complex regulatory implementation engagements, provide coaching and guidance to consultants, and develop best-practice documentation to enhance team performance.ResponsibilitiesLead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutionsDevelop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guidesOwn the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through deliveryConfigure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordinglyEnsure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelinesConduct working sessions with clients to facilitate feedback and resolve issues during client review and UATLead end-user and administrator training sessionsFacilitate User Acceptance Testing, guiding end users and resolving reported issuesTriage and document system issues during client review and testing, coordinating with solution developers on resolutionServe as the primary day-to-day coach and escalation point for the solution consulting team (6–10 consultants)Conduct regular one-on-one coaching conversations focused on skill development, project challenges, and career growthSupport onboarding of new solution consultants, including structured ramp plans and early milestone check-insProvide real-time feedback on consultant deliverables, calibrating work against team quality standardsCoordinate with the Professional Services Manager on team health, individual development, and escalationsThrive in a leaner environment where operating standards are still maturing, bringing structure and consistency to the team rather than relying on pre-existing frameworksModel SA’s core values — Respect, Honesty & Integrity, Empathy, Responsiveness, Customer Experience, and Accountability — in all team interactionsDevelop and maintain best-practice documentation for requirements gathering process mapping, backlog management, solution configuration, testing, and trainingCreate reusable templates and frameworks that improve delivery consistency across the teamBuild delivery structure where it doesn't exist, including templates, quality checklists, and decision frameworks that the team relies on in active engagementsDrive adoption of established standards across active projects, working with project managers and consultants to ensure frameworks are applied consistently, not just documentedConduct internal workshops and knowledge-sharing sessionsCollaborate with the Professional Services Manager to refine delivery standards and methodologiesSkillsProven experience coaching and developing other professionals in a software development context — not only reviewing outputs, but actively building capabilityStrong analytical mindset and ability to assess client business needs at program levelProven experience in requirements analysis in purpose-built no-code, low-code software implementations, including leading requirements for large, multi-stakeholder projectsStrong understanding of enterprise software, low-code platforms, and workflow automationAbility to translate client needs into developer-ready technical specifications — acceptance criteria, data model definitions, workflow decision logicSolid working knowledge of Agile methodology in custom software development contexts, including sprint planning, backlog refinement, retrospectives, and other Agile ceremonies; experience applying progressive elaboration to requirements, and comfort working in iterative delivery cycles where scope evolves alongside the solutionExcellent verbal and written communication skills for both technical and non-technical audiencesAbility to lead workshops, facilitate difficult client conversations, and hold scope with confidencePractice-building instinct — the ability to extract tacit knowledge from delivery experience and encode it into reusable tools others can useExceptional attention to detail; strong organizational and prioritization skillsComfortable managing multiple projects, mentees, and practice workstreams simultaneouslySelf-starter with high integrity and professionalismProficiency in Microsoft Word, Excel, PowerPoint, and SharePointProficiency in Atlassian Jira and ConfluenceBachelor's degree or equivalent experience10+ years in business analysis or functional consulting for enterprise software implementationsDemonstrated experience leading requirements for large projects and contributing to practice standards and/or team enablementTrack record of coaching or mentoring less experienced consultants with measurable outcomesBachelors Degree or Graduate Degree in Computer Science or related fieldExperience with GovTech implementations or regulatory systemsPrior experience implementing commercially available SaaS solutions (Salesforce, Appian, ServiceNow, or similar)Experience working with low-code platforms and workflow automation (MS Power Apps / Logic Apps a plus)Experience working with APIs (REST / Graph)Ability to use mockup tools such as Figma or PowerPoint to explain design approachesExperience with JavaScript for building user experiencesBenefitsProfit-sharing planUp to 10% domestic travel100% Remote (U.S. residents only)Uncapped PTO and flexible work environmentCareer growth into senior practice leadership and managementHealth and welfare options including medical, dental, and vision; health savings account with company contributions; medical flexible spending and dependent care401(k) with company matchContinuing education programCompany OverviewSystem Automation is the leading regulatory management provider to government regulatory agencies, state licensing boards, commissions, partners, and approved resellers nationwide. It was founded in 1968, and is headquartered in Orlando, Florida, USA, with a workforce of 51-200 employees. Its website is http://www.systemautomation.com/.