[Remote] Lead Data Analyst, Payments Platform

Note: The job is a remote job and is open to candidates in USA. Brigit is a holistic financial health company focused on helping everyday Americans achieve better financial futures. They are seeking a Lead Data Analyst for their Payments Platform to analyze transaction costs and success rates, optimize payment processes, and collaborate with cross-functional teams to enhance financial products.ResponsibilitiesAnalyze the tradeoff between transaction costs and success rates across ACH and card rails, and develop recommendations to improve bothInvestigate payment failure patterns by institution, response code, and payment method — forming hypotheses, validating them in data, and driving remediations with Engineering, Product and OperationsEvaluate payment routing and collection strategies and size the impact of new configurations or vendor capabilitiesAssess retry logic for cost and member experience implications and recommend smarter approachesBuild and refine alerting to detect payment anomalies quickly — unusual return rate spikes, processing failures, or unexpected changes in transaction behaviorCollaborate with Data Science to support the deployment and ongoing evaluation of predictive models that inform collection timing and payment decisionsBuild monitoring dashboards to track model performance post-launch and surface when adjustments are neededTranslate model outputs into business-legible insights for stakeholders across product, finance, and leadershipSkills7+ years of experience in payments analytics, payment operations, or a closely related role in fintech, banking, or financial servicesAdvanced SQL — you write complex queries from scratch and are comfortable maintaining data modelsStrong working knowledge of ACH, card networks, and payment processing mechanics — including return codes, retry logic, and settlement timingExperience partnering with or supporting Data Science teams — you can evaluate model outputs, understand their limitations, and translate them into business decisionsSharp investigative instincts — you can spot an anomaly in payment data, form a hypothesis, and see it through to resolutionComfortable in a fast-paced, cross-functional environment where ownership is expected and priorities evolveFamiliarity with NACHA return rate requirements, AML, or other fintech compliance standards is a plusBenefitsMedical, dental, and vision insuranceFlexible PTO Policy401k planPaid Parental LeavePhysical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health supportMonthly reimbursements to use against wifi and cell phone billsAnnual reimbursement for Learning & DevelopmentCompany OverviewBrigit develops a financial platform that offers tools for cash advances, credit building, and financial management. It is a sub-organization of Upbound Group. It was founded in 2017, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://hellobrigit.com.