[Remote] Lead Data Analyst (Network)

Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, aiming to enhance the vehicle ownership experience through data-driven technology. The Lead Data Analyst (Network) will analyze complex datasets to drive business growth and collaborate with stakeholders to turn insights into actionable strategies.ResponsibilitiesDevelop and deploy advanced analytical models to improve our understanding of Network supply and demand, identify operational inefficiencies, and deliver actionable recommendations to leadershipImplement real-time dashboards and reporting to track and assess Network performance against established metricsChallenge the status quo and be willing to propose and test new strategies for increasing competition and engagement within our service provider networkAnalyze feedback, ratings, and reviews from multiple sources and stakeholders to gain insights into service quality, customer satisfaction, and provider satisfaction, identifying actionable insights for improvementDevelop operational and performance data to generate actionable insights and recommendations for 3rd party service providers, enabling them to enhance their service delivery, optimize processes, and align more closely with organizational objectivesAnalyze the capacity of our Network, identifying gaps, weaknesses, and opportunities to improve operational efficiency and service quality, making recommendations for Network recruiting, retention, and optimizationLeads test and pilots for process changes as a result of analysis and communicates the results and recommendations to all areas of managementServes as an internal data analytics expert by ensuring consistency in data analysis methodologies and sharing of best practicesSkillsBA/BS Degree or equivalent experience. Degree that emphasizes data analysis and communication (e.g., computer science, social sciences, physical sciences, math, engineering, or statistics) preferred5+ years of business and data analysis experienceExcellent communication and presentation abilitiesStrong problem-solving skills and business acumenExperience with data management, specifically with validating and auditing data and reports from multiple systemsDemonstrated project and task management capabilityPast experience with BI, Google Workspace, and CRM ToolsProficiency in SQL and working with relational databases is requiredAn analytical professional with attention to detail and high standard of performance excellenceBenefitsHealthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.401(k) plan with company match and tuition assistance to support your future goals.Flexible time off, paid sick leave, and ten paid holidays annually.For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.Parental planning benefits to assist associates through life’s milestones.Bonus/Incentive ProgramsCompany OverviewAgero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. It was founded in 1972, and is headquartered in Medford, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://agero.com.