[Remote] Lead Client Services Project Manager, CX

Note: The job is a remote job and is open to candidates in USA. NiCE is a global leader in software solutions, renowned for its innovation in AI and customer experience. They are seeking a Lead Client Services Project Manager to oversee complex, customer-facing projects, ensuring alignment with strategic goals and effective communication with stakeholders. The role involves managing high-visibility projects, mentoring team members, and navigating shifting priorities to deliver measurable customer value.ResponsibilitiesManage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectationsManage project plans, schedules, RAID logs, and all core project documentationProvide clear and consistent communication with executive leadershipDrive ownership and accountabilityManage escalations with professionalism and urgencyGuide teams through the project lifecycleMentor project managers and help advance best‑practices across the PMONavigate shifting priorities and adjust project approaches meet evolving business and customer needsSkills8+ years of project management experience leading complex, customer‑facing software delivery projectsProven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologiesExperience delivering technical, SaaS, and AI/GenAI projectsStrong analytical skills with a track record of managing risks, revenue, and escalationsExcellent communication & expectation managementAdvanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)PMP certification requiredBenefitsJoin an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.Company OverviewNiCE is transforming the world with AI that puts people first. It was founded in 1986, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 5001-10000 employees. Its website is http://nice.com.Company H1B SponsorshipNiCE has a track record of offering H1B sponsorships, with 2 in 2026, 5 in 2025, 14 in 2024, 8 in 2023, 8 in 2022, 11 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.